Zamzam Ali Jama

I am an MSc-qualified Veterinary Laboratory Specialist with over six years of experience directing animal health surveillance and livestock quarantine diagnostics in Somaliland. My expertise integrates clinical sample testing and strict biosecurity compliance with a background in laboratory management and logistics operations. I have maintained rigorous quality control standards across complex diagnostic procedures while coordinating cross-functional teams to ensure the integrity of regional livestock safety. I am now seeking a senior diagnostic or biosecurity role where I can apply my technical leadership to strengthen animal health protocols and large-scale disease prevention initiatives.

1. BQ

   Laboratorist

   Present

   Berbera Quarantine (Jabiri)

   Present · 3 yrs

   • Perform and validate clinical laboratory tests on animal blood, tissue, and fluid samples.
   • Enforce strict biosecurity and quality control protocols across all laboratory procedures.
   • Document diagnostic findings and deliver timely laboratory reports to veterinary authorities.
   • Screen export and import livestock to prevent the transmission of transboundary animal diseases.
   • Maintain laboratory instruments, calibration schedules, and chemical inventory controls.
   • Collaborate with quarantine veterinarians to isolate infected livestock and safeguard animal health.
2. NT

   Marketing and Sales Specialist

   Present

   Noble Travel and Tour

   Present · 3 yrs

   • Conducted comprehensive market research to identify emerging travel trends and client preferences.
   • Formulated daily, monthly, and annual strategic marketing plans to achieve business revenue targets.
   • Executed targeted digital marketing initiatives, promotional campaigns, and brand advertisements.
   • Monitored campaign performance metrics and optimized conversion rates across digital channels.
   • Cultivated commercial relationships with corporate clients and travel industry partners.
   • Collaborated with internal sales and service teams to align messaging with customer demand.
3. NT

   Cargo Agent

   Noble Travel and Tour

   1 yr

   • Managed freight manifests, shipping declarations, and customs documentation with high accuracy.
   • Coordinated cargo loading and dispatch operations to meet strict flight departure schedules.
   • Enforced health, safety, and hazardous materials handling guidelines across all consignments.
   • Liaised with airline cargo representatives to track shipments and resolve logistics delays.
   • Inspected packaging and container integrity before transport dispatch to prevent cargo damage.
   • Delivered proactive shipment tracking updates and logistics support to commercial clients.
4. NT

   Sales Agent

   Noble Travel and Tour

   1 yr

   • Processed international and regional flight reservations utilizing the Sabre reservation system.
   • Issued passenger tickets, processed itinerary modifications, and executed class upgrades accurately.
   • Resolved booking discrepancies promptly to maintain high customer satisfaction standards.
   • Calculated complex airfares, taxes, and refunds in accordance with airline tariff rules.
   • Maintained organized client booking records and processed transaction receipts securely.
   • Advised travelers on destination visa requirements, transit regulations, and baggage allowances.
5. EA

   Sales Agent

   Ethiopian Airlines

   2 yrs

   • Addressed passenger inquiries regarding flight schedules, fares, baggage allowances, and travel policies.
   • Handled reservation bookings, ticket re-issuances, and flight schedule adjustments efficiently.
   • Resolved urgent customer complaints and disrupted passenger scenarios with professional care.
   • Promoted and sold ancillary airline services, insurance packages, and seat upgrades.
   • Collaborated with airport station personnel to ensure smooth passenger handling workflows.
   • Reconciled daily cash and electronic payments while maintaining high financial transaction accuracy.
6. KT

   Media Broadcaster and Writer

   Kalsan TV – Hargeisa

   1 yr

   • Researched, scripted, and presented daily prime-time news reports under tight broadcast deadlines.
   • Hosted and recorded educational Pop Quiz programs to inform and engage regional television audiences.
   • Conducted journalistic interviews with community leaders, public officials, and subject-matter specialists.
   • Collaborated with video editors and production crews to deliver cohesive news segments.
   • Verified factual accuracy and source credibility prior to broadcasting news stories.
   • Delivered breaking news coverage with poise and adaptability during live broadcasts.
7. NE

   Electoral Supervisor

   National Election Commission

   <1 yr

   • Supervised biometric voter registration workflows at assigned municipal voting centers.
   • Verified citizen identification credentials against official registry records to prevent fraud.
   • Resolved voter identity discrepancies systematically to ensure electoral integrity and compliance.
   • Trained and mentored registration clerks on procedural guidelines and biometric equipment operation.
   • Compiled daily voter registration tallies and transmitted secure audit data to election commissioners.
   • Enforced order, security, and impartiality within registration facilities throughout operations.