Yaziin Abdirahmaan

I am a customer service professional with a strong background in business information technology, telecommunications support, and retail sales operations. Throughout my career, I have managed high-volume client inquiries, subscriber account onboarding, and billing workflows with strict attention to data accuracy and confidentiality. I combine technical problem-solving with attentive service delivery to troubleshoot issues rapidly and sustain positive customer experiences. I am eager to apply my operational discipline and client support skills to a dynamic, service-focused team.

1. SC

   Customer Service Assistant

   Somtel Communication Service

   July 2024 — September 2024

   • Processed new subscriber registrations, SIM activations, and card replacements in full compliance with telecommunications standards
   • Handled billing transactions, service payments, and account reconciliations through proprietary enterprise platforms
   • Diagnosed connectivity issues, network complaints, and account discrepancies to provide swift first-contact resolution
   • Maintained subscriber records with meticulous accuracy, safeguarding sensitive personal and identification data
   • Coordinated queue flow during peak service hours to minimize customer wait times and prevent service bottlenecks
2. DD

   Cashier / Sales Assistant

   Dur Dur Bakery

   2020 — 2023 · 3 yrs

   • Executed cash, card, and digital payment transactions accurately using point-of-sale systems
   • Reconciled cash drawers daily, tracking transaction totals against shift receipts with zero variance
   • Advised patrons on product selections, custom orders, and daily inventory to elevate customer experience
   • Addressed customer inquiries and resolved product concerns courteously to maintain customer satisfaction
   • Monitored counter stock levels and coordinated replenishments to sustain continuous product presentation