Yasin Abdirahman Ismail

I am a dedicated and ambitious Business IT student at Amoud University, passionate about applying technology to solve business challenges. My practical experience includes a customer service internship and a sales assistant role, where I honed my client-facing, problem-solving, and communication skills. With a strong foundation in system analysis, database management, and ICT project management, I am eager to contribute to a dynamic team and grow my career in the technology sector.

1. SC

   Customer Service Assistant (Internship)

   Somtel Communication Service

   Jul 2024 — Sep 2024 · <1 yr

   • Facilitated seamless customer onboarding by managing SIM card registrations, activations, and replacements.
   • Managed customer transactions and processed bill payments with high accuracy, ensuring efficient service delivery.
   • Delivered exceptional front-line support to resolve customer inquiries, consistently achieving high satisfaction rates through clear communication.
   • Enhanced client service and problem-solving capabilities while upholding strict confidentiality standards for customer data.
2. DD

   Cashier / Sales Assistant

   Dur Dur Bakery

   2020 — 2023 · 3 yrs

   • Processed a high volume of customer orders and payments with complete accuracy, consistently maintaining a balanced cash drawer.
   • Contributed to daily sales goals and ensured a clean, welcoming service environment for all patrons.
   • Developed strong customer service and collaborative skills, working effectively within a team to enhance the customer experience.