Yasin Abdirahman Ismail

I am a Business Information Technology graduate with hands-on experience in telecommunications customer operations, systems analysis, and retail financial transactions. My technical foundation centers on optimizing business workflows, analyzing core systems, and maintaining accurate transactional records. I combine structured problem-solving with clear communication to deliver reliable technical support and streamline service delivery. I am eager to apply my analytical abilities and customer-facing expertise to high-impact technology support, business analysis, and operations teams.

1. SC

   Customer Service Assistant

   Somtel Communication Service (Internship)

   July 2024 — September 2024

   • Executed subscriber onboarding, SIM card registration, and account activation workflows in accordance with regulatory requirements.
   • Processed telecommunications bill payments, airtime recharges, and cash transactions with precision.
   • Resolved client technical inquiries regarding mobile services and connectivity to enhance overall subscriber satisfaction.
   • Protected customer data integrity and privacy through strict compliance with telecommunications confidentiality protocols.
   • Educated customers on product offerings, network packages, and digital services to drive user adoption.
2. DD

   Cashier / Sales Assistant

   Dur Dur Bakery

   2020 — 2023 · 3 yrs

   • Managed point-of-sale transactions and handled cash and digital payments with consistent accuracy.
   • Reconciled daily financial balances and closing register tallies with zero discrepancies.
   • Monitored stock levels and tracked floor inventory to maintain timely product availability.
   • Maintained an organized, professional checkout environment and visual merchandising standard.
   • Addressed shopper inquiries promptly to facilitate smooth customer flow and reduce wait times.