Yaasmin Yousuf Ali

I am a technical support and customer care professional with two years of experience navigating fast-paced contact center and IT helpdesk environments in Somaliland. My expertise spans troubleshooting diverse client operating systems, maintaining critical network infrastructure, and resolving complex inquiries with high precision. By combining systematic technical troubleshooting with clear communication, I consistently streamline service desk workflows and safeguard institutional data integrity. I am now looking to leverage my technical proficiency and commitment to service excellence within a high-performing global support team.

1. AS

   Call Center Representative

   Adam Supplies Africa

   <1 yr

   • Resolved high-volume inbound customer calls concerning product specifications, billing, and order status
   • Escalated critical technical faults and customer escalations to appropriate department leaders for immediate remediation
   • Documented comprehensive customer call logs, complaints, and ticket histories in internal tracking systems
   • Guided callers through foundational technical troubleshooting steps and product terms of service
   • Liaised with cross-functional teams to monitor open inquiries through to verified resolution
2. SC

   IT Support Specialist

   SOS Children’s Villages

   <1 yr

   • Administered local area network infrastructure, digital resources, and central hardware assets
   • Deployed, configured, and maintained desktop hardware, operating systems, and office peripherals
   • Enforced institutional data security protocols to safeguard internal communications and confidential assets
   • Diagnosed and resolved workstation software errors, network connectivity outages, and performance bottlenecks
   • Provisioned user accounts, access permissions, and network privileges in strict adherence to IT guidelines
3. AM

   Administrative Assistant

   Al Madina Tailor

   <1 yr

   • Managed front-desk reception, screening incoming telephone calls and welcoming visiting clients and partners
   • Organized cross-departmental meeting schedules, agendas, and internal administrative correspondence
   • Maintained and audited internal databases, filing systems, and confidential business documents for data integrity
   • Streamlined document archiving and retrieval systems to accelerate daily office administration workflows
   • Prepared routine operational summaries and administrative reports for leadership review