Yaasmin Yousuf Ali

I am a technical support professional with two years of experience navigating high-volume contact center and IT helpdesk environments in Somaliland. My core strengths lie in troubleshooting diverse operating systems and maintaining network infrastructure while resolving complex technical inquiries with precision. By integrating systematic hardware and software support with clear client communication, I consistently streamline service desk workflows and uphold institutional data integrity. I am now looking to leverage this technical proficiency and my background in fast-paced troubleshooting within a high-performing global support team.

1. AS

   Call Center Representative

   Adam Supplies Africa

   August 2023 — June 2024

   • Resolved high-volume inbound customer calls concerning product specifications, billing, and order status
   • Escalated critical technical faults and customer escalations to appropriate department leaders for immediate remediation
   • Documented comprehensive customer call logs, complaints, and ticket histories in internal tracking systems
   • Guided callers through foundational technical troubleshooting steps and product terms of service
   • Liaised with cross-functional teams to monitor open inquiries through to verified resolution
2. SC

   IT Support Specialist

   SOS Children’s Villages

   October 2023 — January 2024

   • Administered local area network infrastructure, digital resources, and central hardware assets
   • Deployed, configured, and maintained desktop hardware, operating systems, and office peripherals
   • Enforced institutional data security protocols to safeguard internal communications and confidential assets
   • Diagnosed and resolved workstation software errors, network connectivity outages, and performance bottlenecks
   • Provisioned user accounts, access permissions, and network privileges in strict adherence to IT guidelines
3. AM

   Administrative Assistant

   Al Madina Tailor

   February 2022 — November 2022

   • Managed front-desk reception, screening incoming telephone calls and welcoming visiting clients and partners
   • Organized cross-departmental meeting schedules, agendas, and internal administrative correspondence
   • Maintained and audited internal databases, filing systems, and confidential business documents for data integrity
   • Streamlined document archiving and retrieval systems to accelerate daily office administration workflows
   • Prepared routine operational summaries and administrative reports for leadership review