Warda Ahmed Mohamed

I am a Business Administration professional with six years of experience driving sales support and commercial trading operations across the retail and telecommunications sectors. I specialize in managing high-volume customer transactions and coordinating targeted promotional campaigns while maintaining rigorous financial record-keeping. By blending structured sales execution with proactive community engagement, I have consistently resolved complex client inquiries and secured repeat business for my employers. I am now seeking to leverage my background in front-line customer operations to support sustainable business growth within a dynamic global organization.

1. SY

   Volunteer

   Present

   Somaliland Y-PEER

   2023 — Present · 3 yrs

   • Organize and execute community outreach activities centered on public health education and youth development
   • Mobilize regional youth networks to drive participation in civic leadership and educational programs
   • Facilitate interactive workshops on community health and civic responsibility for diverse peer groups
   • Cultivate relationships with local partner organizations and community leaders to expand campaign reach
   • Track participant attendance and aggregate community feedback to enhance future outreach sessions
2. SI

   Sales Intern

   Somtel International Ltd

   June 2022 — September 2022

   • Delivered direct sales support to prospective and existing telecommunications subscribers across retail channels
   • Assisted customers with service inquiries, product selection, and new subscription onboarding
   • Maintained telecommunications sales pipeline records and prepared daily administrative summaries for team leads
   • Resolved subscriber questions promptly to protect brand reputation and elevate customer satisfaction
   • Collected direct customer feedback to identify service gaps and inform ongoing sales improvements
3. HN

   Sales & Cashier

   Habon Nuura

   2022 — 2022 · <1 yr

   • Guided retail shoppers through product discovery, purchasing decisions, and point-of-sale checkouts
   • Processed cash, credit card, and mobile money transactions with absolute financial accuracy
   • Balanced cash drawers daily and maintained detailed transaction records with zero discrepancies
   • Resolved customer service issues on the sales floor to encourage repeat visits and customer retention
   • Monitored retail inventory levels continuously to ensure organized and fully stocked product displays
4. WT

   Sales & Marketing Assistant

   Waadi-Khayr Trading Company

   2018 — 2021 · 3 yrs

   • Executed sales and marketing support activities to expand commercial buyer reach and brand visibility
   • Guided commercial buyers across the entire sales cycle while fostering lasting client relationships
   • Coordinated promotional marketing campaigns that elevated product visibility and drove commercial revenue
   • Processed routine trade documentation, customer purchase orders, and sales invoices accurately
   • Collaborated with logistics and inventory teams to ensure on-time order fulfillment and delivery