Ubah Kayse Gahayr

I am a Business Operations Manager based in Somaliland with four years of experience driving growth through workflow optimization and cross-functional leadership. My background in Human Resource Management allows me to align personnel performance with strategic goals while overseeing administration, sales, and financial operations. I specialize in building high-value client relationships and streamlining internal processes to elevate team productivity and service quality. I am now seeking a challenging role where I can leverage my multifaceted management skills to help an international organization scale its operations efficiently.

1. 1

   Business / Operations Manager

   January 2024 — June,2026 · 2 yrs

   • Orchestrated daily business operations and coordinated staff schedules to sustain high workflow efficiency.
   • Standardized departmental operating procedures to enhance service quality and daily team productivity.
   • Managed resource allocation and operational logistics to maintain cost-effective service execution.
   • Directed team members through systematic delegation, structured coaching, and routine performance assessments.
   • Implemented structured operational reporting mechanisms to deliver performance visibility to leadership.
2. 2

   Sales & Marketing Specialist

   January 2022 — December 2022 · <1 yr

   • Executed outbound sales and marketing campaigns to broaden market presence and accelerate revenue growth.
   • Cultivated prospective client relationships through proactive networking and targeted product demonstrations.
   • Identified new business opportunities by analyzing market developments and customer demand patterns.
   • Negotiated commercial terms and closed sales agreements to achieve recurring departmental revenue targets.
   • Partnered with cross-functional colleagues to align promotional activities with customer expectations.
3. 3

   Customer Care Representative

   January 2021 — December 2021 · <1 yr

   • Resolved customer inquiries and service challenges promptly to preserve customer satisfaction.
   • Delivered detailed product and service guidance while gathering client feedback for quality enhancement.
   • De-escalated critical customer disputes using structured conflict resolution techniques and calm communication.
   • Maintained precise client interaction records and case documentation within the customer support database.
   • Collaborated with operational teams to escalate recurring service issues and refine support workflows.
4. 4

   Cashier

   January,2020 — December, 2022 · 2 yrs

   • Processed high-volume cash, credit, and digital point-of-sale transactions with precision and speed.
   • Balanced cash registers and reconciled daily shift receipts against system records.
   • Provided courteous frontline assistance to sustain high service standards during peak operational hours.
   • Maintained accurate shift transaction logs in strict accordance with cash-handling policies.
   • Enforced compliance with organizational financial protocols, auditing guidelines, and cash security measures.