Ubah abdirisaq abdilahi

I am an operations and data management specialist with a background in project planning, client relations, and digital field data collection. Across telecommunications, international public health initiatives, and public sector oversight, I ensure operational compliance, rigorous record integrity, and seamless service delivery. My experience spans mobile data tools such as ODK, multi-stakeholder coordination, and administrative reporting in demanding environments. I focus on optimizing workflow efficiency and transforming field data into actionable insights for mission-driven organizations.

1. TM

   Client Information Assistant

   TELECOM Mobile Network Operator

   1 yr

   • Processed client account updates, service plan activations, and account modification requests with high precision.
   • Logged all client communications and inquiry logs accurately within internal customer service tracking systems.
   • Prepared structured reports detailing interaction logs, user feedback trends, and recurring technical inquiries for management review.
   • Advised subscribers on available mobile data packages, network tariffs, and promotional offerings to guide informed selections.
   • Synthesized operational insights from recurring customer feedback to help management identify frontline service gaps.
2. WH

   Patient Data Recorder

   World Health Organization (WHO)

   August 2023 — August 2023

   • Captured confidential patient records via the ODK mobile application while maintaining rigorous standards of data hygiene.
   • Audited and cross-checked digital patient entries to resolve discrepancies and maintain record accuracy.
   • Enforced institutional data protection protocols to ensure the confidentiality of sensitive medical files.
   • Monitored active field data collection routines to identify missing inputs and guide procedural corrections.
   • Extracted and reviewed analytical summaries from ODK datasets to support healthcare planning and service distribution.
3. WH

   Vaccine Data Recorder

   World Health Organization (WHO)

   2023 — 2023 · <1 yr

   • Documented comprehensive vaccination logs, capturing vaccine classifications, batch identifiers, dosages, and administration dates.
   • Verified patient registries prior to data dispatch to ensure complete alignment with reporting standards.
   • Maintained strict compliance with WHO documentation standards and global healthcare data protocols.
   • Safeguarded physical and electronic immunization records to protect patient privacy and data security.
   • Compiled detailed vaccination progress reports to support ongoing community healthcare follow-up programs.
4. RH

   Manager at Reception

   Rays Hotel

   February 2023 — February 2023 · <1 yr

   • Directed front desk procedures to guarantee swift, welcoming, and accurate check-in and check-out workflows for guests.
   • Mentored reception personnel on hospitality standards, active communication, and front office service protocols.
   • Handled guest inquiries, reservations, and service escalations with timely solutions to preserve customer goodwill.
   • Partnered with housekeeping and maintenance departments to expedite room turnover and resolve facility requests quickly.
   • Standardized administrative desk procedures to minimize guest waiting times and optimize overall front desk operations.
5. NE

   Supervisor for Election Process

   National Electoral Commission

   June 2022 — June 2022 · <1 yr

   • Supervised polling station operations to ensure transparent, orderly, and regulation-compliant voting procedures.
   • Trained and directed poll workers on statutory guidelines, voter authentication, and ballot administration.
   • Handled procedural irregularities and logistical bottlenecks promptly to maintain voting continuity.
   • Managed polling center supplies, voter registers, and sensitive electoral materials across the election cycle.
   • Provided dedicated assistance to voters while strictly upholding the integrity and impartiality of the electoral process.
6. 6

7. 7

8. 8

9. 9

   Information Management Assistant