Suad Said Ahmed

I am an adaptable and disciplined Front Office Operations and Customer Service Specialist with three years of experience managing high-traffic administrative environments. Holding a Bachelor’s degree in ICT, I bridge the gap between technical efficiency and client relations to streamline daily front-desk functions and sales support. My background is rooted in delivering clear communication and organizational excellence to assist diverse client bases while maintaining rigorous operational standards. I am now seeking to leverage my technological expertise and service delivery skills to drive impact within a forward-thinking public or private sector organization.

1. LT

   Front Office Operations and Customer Service Specialist

   Present

   Link Travel Agency

   2024 — Present · 2 yrs

   • Manage reception workflows and serve as the initial point of contact for all visiting clients and callers.
   • Coordinate travel bookings, service inquiries, and general customer support with high professionalism.
   • Execute sales and marketing initiatives to promote agency services and attract prospective travelers.
   • Maintain accurate records, manage incoming communications, and support administrative filing.
   • Resolve customer inquiries and complaints promptly to maintain elevated customer satisfaction ratings.
   • Collaborate closely with internal management to optimize front-desk efficiency and scheduling.
2. AH

   Hospitality Assistant

   Assod Hotel

   Aug 2023 — Oct 2023

   • Welcomed guests warmly and facilitated seamless check-in and reception processes.
   • Handled customer inquiries and provided timely recommendations regarding hotel services and local amenities.
   • Supported cashiering duties, ensuring accurate processing of customer transactions and balance sheets.
   • Assisted cafeteria operations during peak service hours to maintain clean and swift service delivery.
   • Maintained open communication across hospitality staff to resolve guest issues promptly.