Siddiiq Awil
Barista & Coffee Specialist
Also works as: Barista · Coffee Specialist · Café Team Member · Customer Service Representative · Junior Content Creator · Social Media Assistant · Hospitality Associate · Digital Marketing Assistant
Detail-oriented Barista with customer service expertise and practical skills in coffee preparation and content creation
About
I am a motivated and detail-oriented Barista, combining hands-on training in coffee craft with a strong foundation in professional customer service. My experience in client-facing roles has honed my ability to communicate clearly, handle inquiries patiently, and maintain high standards under pressure. I also bring a unique skill set in content creation and social media promotion to help enhance a café's brand presence. I am eager to apply my passion for coffee and service excellence within a professional hospitality team where I can continue to develop my craft.
Experience
- HA
Customer Support Officer
PresentHormuud Academy · Hargeisa, Somaliland
2024 — Present · Hargeisa, Somaliland · 2 yrs
- Managed and resolved customer and student inquiries with exceptional patience and professionalism.
- Delivered clear and calm communication to customers, effectively de-escalating situations during high-demand periods.
- Addressed and resolved complex issues by employing active listening and strategic problem-solving techniques.
- Ensured consistent, high-quality service delivery while effectively multitasking and managing competing priorities.
- Collaborated effectively with team members to provide coordinated and seamless customer support.
Education
BSc Computer Science (Ongoing)
Admas University, Hargeisa
Diploma in Full-Stack Development
Tiigsi Technology Academy
Islamic Studies & Arabic / Islamic Sciences
Ibnu Baaz, Berbera
Primary & Secondary Education
Hira Schools