Shaima Abdifatah Omar

I deliver client-centered customer support and sales operations across retail and service environments. My experience spans consultative selling, inventory administration, and resolving complex client inquiries with speed and empathy. Drawing on a multidisciplinary background across commerce and healthcare, I manage order fulfillment and maintain high service standards. I focus on building enduring client trust and driving operational excellence.

1. RR

   Sales and Manager

   Present

   Refan Rose Perfumes

   2026 — Present · <1 yr

   • Consulted with retail shoppers to identify individual preferences and formulated custom fragrance blends
   • Formulated perfume batches following precise measurement and production guidelines
   • Advised patrons on fragrance families and curated tailored product recommendations to increase sales
   • Processed point-of-sale checkout transactions and completed order fulfillment accurately
   • Structured visual merchandising counters to showcase high-demand fragrance lines and elevate product presentation
   • Monitored stock thresholds and coordinated replenishment orders to prevent inventory stockouts
   • Collaborated with retail team members to achieve daily store sales targets and elevate shopper satisfaction
2. NC

   Sales and Marketing Specialist

   NC Company

   1 yr

   • Handled incoming customer inquiries via phone, messaging, and in-person visits to resolve product questions
   • Updated digital and in-store catalog databases to maintain precise product specifications and pricing records
   • Executed order intake and tracked shipping dispatches from warehouse processing to final delivery
   • Partnered with logistics teams to resolve transit delays and maintain dependable order fulfillment timelines
   • Logged daily sales transactions and reconciled physical inventory counts against digital records
   • Investigated customer complaints promptly to secure mutually agreeable solutions and protect brand loyalty
   • Executed daily promotional campaigns alongside team leads to stimulate customer engagement and product turnover
3. PT

   Home Teacher

   Private Tutoring

   2025 — 2026 · 1 yr

   • Delivered targeted one-on-one academic instruction structured around each student's unique learning pace
   • Developed supplemental learning aids and practice worksheets to reinforce complex academic concepts
   • Evaluated pupil performance through routine quizzes and adjusted teaching methodologies to address weaknesses
   • Facilitated transparent feedback sessions with parents to review developmental progress and academic benchmarks
   • Established an encouraging, disciplined study environment that enhanced student focus and homework completion rates
4. W

   Sales Associate

   Wehelsom

   11/2024 — 11/2024 · <1 yr

   • Analyzed customer skin types and beauty requirements to recommend tailored skincare and cosmetic solutions
   • Demonstrated product application techniques directly to shoppers to build product confidence and drive sales
   • Cultivated repeat clientele by providing individualized customer follow-ups and attentive counter support
   • Arranged aesthetic merchandise displays to maintain an organized, premium retail showroom environment
   • Sanitized tester counters and enforced hygiene protocols to preserve cosmetic safety and client wellness
5. KP

   Nurse and Pharmacist Assistant

   Kaamil Pharmacy

   2024 — 2025 · 1 yr

   • Dispensed prescribed pharmaceuticals accurately in adherence to safety protocols and regulatory standards
   • Counseled patients on appropriate medication administration, dosage schedules, and proper storage practices
   • Audited pharmaceutical stock levels and verified incoming shipments against procurement documentation
   • Recorded patient vital signs and intake notes to assist medical personnel with preliminary evaluations
   • Administered authorized treatments and medications safely under direct healthcare provider supervision
   • Sterilized medical tools and maintained clean clinical treatment areas according to established hygiene standards