Samira Jama Omar

I am a dedicated operations and customer support professional with a strong foundation in economics, project administration, and corporate travel management. Over five years of professional experience across travel agencies, community initiatives, and commercial enterprises have honed my skills in financial reporting, client advisory, and cross-functional coordination. I bring proactive problem-solving abilities, multilingual communication, and meticulous organizational discipline to every team I join. I am seeking new operational or project support opportunities where I can drive organizational efficiency and deliver excellent service.

1. TT

   Ticketing and Visa Specialist

   True Travel Agency Somaliland

   April 2024 — November 2024

   • Issued international and domestic airline tickets using automated booking platforms and online systems.
   • Processed travel visa documentation and verified all prerequisite legal and entry clearances.
   • Delivered personalized travel advisory services to assess and fulfill client journey requirements.
   • Generated and distributed daily transaction reports to senior agency management.
   • Resolved booking modifications, route re-issuances, and cancellations in a timely manner.
   • Maintained updated knowledge of regional airline policies, tariffs, and immigration protocols.
2. NE

   Human Resources Operations Volunteer

   National Electoral Commission (NEC)

   September 2023 — March 2024

   • Supervised day-to-day HR workflows to maintain smooth operational continuity throughout electoral districts.
   • Enforced strict compliance with electoral regulations, operational policies, and statutory standards.
   • Organized polling station employee rosters, deployment logistics, and operational briefing sessions.
   • Assisted department leadership in drafting and executing actionable daily electoral work plans.
   • Liaised with public service representatives and external vendors to streamline personnel support logistics.
   • Supported HR assistants by troubleshooting procedural bottlenecks and escalating critical matters.
3. ST

   Financial Accounts and Operations Officer

   Suldan Tailor Fashion

   March 2023 — August 2023

   • Negotiated preferred group lodging and accommodation rates for business events and meetings.
   • Consolidated travel data into centralized digital tools and delivered weekly summaries to management.
   • Formulated and communicated internal operational and travel policies to improve compliance.
   • Cultivated cooperative working relationships across sales, procurement, and management divisions.
   • Processed both online and offline ticket reservations and handled supplier invoices accurately.
   • Monitored point-of-sale financial inflows and maintained neat records of operational disbursements.
4. ET

   Sales and Ticketing Officer

   Easy Travel Agency Somaliland

   October 2021 — January 2022

   • Handled customer reservations, seat confirmations, and flight changes via global distribution systems.
   • Interfaced directly with clients to resolve journey inquiries and provide competitive fare quotations.
   • Compiled daily sales reconciliation logs and accounted for ticket payment inflows.
   • Ensured passenger itinerary changes met strict airline rebooking guidelines and tariff rules.
   • Assisted walk-in and online travelers with route planning, baggage limits, and transit notices.
5. SH

   Housekeeping HR Supervisor

   Safari Hotel

   May 2021 — September 2021

   • Coordinated staffing assignments, attendance tracking, and shift rotations for the cleaning division.
   • Collaborated with human resources and hotel management to recruit and onboard support personnel.
   • Audited facility hygiene and sanitation standards to maintain high levels of quality assurance.
   • Trained frontline staff on modern sanitation methods, chemical safety, and hospitality etiquette.
   • Supported operational teams to execute, monitor, and assess scheduled maintenance activities.
6. AT

   Sales and Translation Associate

   Afzal Track Motors (ATM)

   April 2020 — January 2021 · 1 yr

   • Monitored automotive and transport trends to develop regional business development initiatives.
   • Delivered accurate English-to-Somali translations for trade documentation, client inquiries, and contracts.
   • Managed travel logistics and booking platforms for commercial staff and executive officers.
   • Reconciled corporate travel expenditures and submitted monthly financial reports to accounting.
   • Fostered relationships with prospective corporate clients to drive sales conversions and retention.
   • Coordinated with diverse departments to align operational procurement with corporate targets.
7. EA

   Ticket Sales Agent

   Euro Africa Travel Agency

   February 2017 — September 2019

   • Processed ticket bookings, date adjustments, fare recalculations, and itinerary cancellations.
   • Maintained cash drawer balances and submitted timely financial and sales reports to branch accounting.
   • Onboarded and trained junior ticketing agents on agency ticketing systems and customer care.
   • Attended recurring operational briefing sessions and resolved escalated passenger service disputes.
   • Organized community and administrative review meetings to assess local project partnerships.
   • Assisted in drafting quarterly reports, donor status summaries, and procurement activity plans.