Samira Fa'is Abdilahi

I am an operations and human resources leader with extensive experience directing hospitality management and organizational administration. Throughout my career, I have overseen full-cycle facility operations, guided diverse teams, and aligned operational workflows with financial and quality standards. My background spans hands-on general management at premier properties alongside cross-functional administrative coordination in the NGO sector. I focus on optimizing daily productivity, elevating guest satisfaction, and building accountable, high-performing teams.

1. AJ

   General Manager

   Ali Jirde Hotel

   5 yrs

   • Directed complete day-to-day hospitality operations to maintain premium service delivery and guest satisfaction
   • Supervised front-desk, housekeeping, and facilities teams through structured shifts, targeted training, and clear accountability
   • Resolved escalated customer inquiries and service challenges rapidly to preserve brand reputation and guest retention
   • Managed reservation systems, administrative records, and operational reporting with high accuracy and confidentiality
   • Implemented cost-control measures and workflow improvements in coordination with executive leadership to support profitability
   • Enforced rigorous hygiene, security, and hospitality compliance standards across all guest-facing and back-of-house areas
2. SU

   Multidisciplinary Assistant (HR, Finance, Logistics, Program)

   SONYO Umbrella

   1 yr

   • Administered human resource functions, including personnel file maintenance, onboarding documentation, and staff records tracking
   • Monitored program expenditures, reconciled receipts, and logged operational financial records to uphold accounting standards
   • Coordinated transportation, event supplies, and material logistics to ensure seamless execution of organizational programs
   • Facilitated cross-functional project workflows by tracking timelines, scheduling milestone activities, and supporting field teams
   • Drafted professional correspondence, executive summaries, and administrative reports for senior umbrella leadership
   • Maintained digital archiving systems and supported team members in deploying office productivity software
3. 3

   Operations Manager

4. 4

   Hotel Manager

5. 5

   Facility Manager

6. 6

7. 7

8. 8

9. 9

10. 10

11. 11

12. 12

13. 13

14. 14

    Property Manager

15. 15

    Hospitality Director

16. 16

    Regional Operations Manager

17. 17

    Guest Services Manager

18. 18

    Chief Operating Officer (COO)

19. 19

    Resort General Manager