SO

Sakarie Osman Abdi

Customer Relations Office Assistant

Somaliland•2+ years experience

Also works as: Accountant · Financial Analyst · Banking Associate · Customer Relations Officer · Administrative Officer · Research Assistant · Operations Assistant · Finance Assistant

Junior Operations Specialist | Banking, Finance & Accounting | Process & Records Administration

Open to work· Immediately Available Now

About

I am a Business Administration graduate specializing in Accounting and Management from Amoud University with a GPA of 3.58/4.00. My background spans banking operations, client onboarding, financial accounting, and field research. I bring hands-on proficiency in Microsoft Excel, QuickBooks, SPSS, and KoboToolbox to streamline reporting and reconcile complex records. I focus on delivering accurate financial management, seamless customer administration, and operational rigor.

Experience

  1. AB

    Customer Relations Office Assistant Intern

    Amal Bank

    Feb 2026 — Feb 2026 · <1 yr

    • Conducted Know Your Customer verifications and prepared accurate documentation for new retail account openings
    • Enrolled and onboarded retail clients onto the MyCash mobile banking application to expand digital channel usage
    • Organized and updated physical and digital customer records to maintain regulatory compliance and data integrity
    • Resolved customer transaction inquiries promptly to elevate branch service standards and satisfaction
    • Partnered with cross-functional branch personnel to resolve client account discrepancies and streamline front-office operations
    • Audited customer onboarding paperwork systematically to eliminate errors across internal banking databases
  2. HG

    Assistant Sales Manager Intern

    Horn Gas

    Nov 2024 — Jul 2025

    • Executed daily sales floor workflows and coordinated accurate order fulfillment for local clients
    • Maintained relationships with retail and wholesale buyers to support repeat business and customer retention
    • Compiled daily sales summaries and tracked inventory levels to assist management with stock monitoring
    • Reconciled sales transaction ledgers against daily receipts to verify billing accuracy and payment collection
    • Addressed customer inquiries regarding energy product availability, pricing schedules, and delivery timelines
    • Delivered client service feedback during sales reviews to support internal operational improvements
  3. XB

    Accounting Intern

    Xandule Building Material

    Mar 2025 — May 2025 · <1 yr

    • Compiled periodic expenditure reports and financial summaries to assist management decision-making
    • Reconciled bank statements and supplier accounts to safeguard general ledger integrity
    • Restructured physical and digital accounting files into an organized archive for rapid record retrieval
    • Verified vendor invoices against purchase orders and delivery notes to prevent billing discrepancies
    • Recorded routine income and expenditure entries into the financial accounting system
    • Monitored outstanding vendor payments alongside operations teams to maintain timely settlements
  4. SN

    Polling Station Chairperson

    Somaliland National Electoral Commission (SLNEC)

    Nov 2024 — Nov 2024

    • Supervised polling station staff, assigned operational duties, and enforced electoral procedural compliance
    • Administered biometric and manual voter verification protocols according to official election guidelines
    • Maintained exact tallies and chain-of-custody documentation for all ballots and official station materials
    • Resolved voter inquiries and operational bottlenecks on-site to safeguard transparency and order
    • Coordinated with electoral observers and security personnel to preserve station neutrality and safety
    • Certified and submitted completed station tally sheets and closing packets to electoral authorities
  5. DS

    Accountant Assistant Intern

    Daryeel Spare Parts

    Jul 2023 — Dec 2023 · <1 yr

    • Logged daily cash receipts and disbursements to balance commercial journal entries
    • Processed and archived transaction receipts, payment vouchers, and vendor invoices systematically
    • Executed physical inventory audits to reconcile warehouse stock against recorded book values
    • Verified general ledger entries alongside the senior accountant to identify and correct discrepancies
    • Liaised with clients and suppliers to clarify invoice details and ensure accurate payments
    • Maintained financial document archives to facilitate efficient internal audits and management reviews

Education

Bachelor of Business Administration (BBA) in Accounting and Management

Amoud University

Diploma in Computer Basics

Aljazeera Technology Institute

Diploma in Intermediate English

Moon College Hargeisa (Online)

Skills

Financial Accounting
Account Reconciliation
Financial Analysis
KYC Verification
Customer Relationship Management
Banking Operations
QuickBooks
Microsoft Excel
Microsoft Access
SPSS
Stata
KoboToolbox
Data Collection
Data Management
Report Writing
Record Keeping

Languages

SomaliNativeEnglishProfessional Working Proficiency) (Fluent

Certifications

Aspire Leaders ProgramAspire Institute
Personal Development TrainingGolis University
First AidAlrisaala Organization

Portfolio

Contact details are private

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