Rudwaan sayid ahmed

I am a management graduate and operations professional with two years of experience as a Shift Manager in the Somaliland hospitality sector. I specialize in synchronizing front-of-house and kitchen operations to maintain high-volume service standards while upholding rigorous food safety and hygiene protocols. By leveraging training in data management and project planning, I optimize shift workflows and resolve complex interpersonal conflicts to ensure team accountability and consistent customer satisfaction. I am now looking to apply my leadership skills and operational discipline to a challenging role in a growth-oriented international environment.

1. PH

   Shift Manager

   Pizza Hut

   2024 — 2025 · 1 yr

   • Supervised cross-functional front-of-house and back-of-house teams to maintain rapid service turnaround and operational alignment.
   • Resolved guest complaints and escalated floor issues promptly to uphold brand reputation and guest satisfaction.
   • Managed shift rosters, cash drawer reconciliations, and daily operational reporting with thorough precision.
   • Enforced health, safety, and hygiene standards across food preparation and service areas during every shift.
   • Trained and onboarded new crew members on customer engagement standards, health procedures, and product specifications.
   • Tracked daily inventory consumption and stock levels to minimize food waste and prevent stockouts.
2. PH

   Team Member

   Pizza Hut

   2023 — 2024 · 1 yr

   • Processed customer orders and financial transactions accurately at the point-of-sale terminal.
   • Prepared food menu items strictly following designated recipes, presentation standards, and food safety guidelines.
   • Partnered with kitchen and service staff to fulfill high-volume orders efficiently during peak hours.
   • Maintained spotless hygiene, sanitization, and presentation standards across dining areas and workstations.
   • Supported shift supervisors with regular stock counts, inventory rotation, and storeroom replenishment.
3. MM

   Accounts Assistant

   Mina Mineral Water

   01/2016 — 10/2016 · <1 yr

   • Logged daily sales transactions, vendor invoices, and banking entries accurately into financial ledgers.
   • Organized and maintained physical and electronic filing structures to ensure smooth internal and external audit readiness.
   • Generated weekly and monthly financial summary reports to support management decision-making.
   • Reconciled petty cash disbursements and conducted daily register balances to eliminate discrepancies.
   • Communicated with vendors and commercial clients to clarify billing questions and follow up on outstanding receivables.
4. S

   Private Tutor

   Self-Employed

   06/2015 — 07/2015 · <1 yr

   • Developed personalized lesson plans tailored to individual student learning styles, academic needs, and school curricula.
   • Delivered clear instruction in mathematical problem-solving, English grammar, reading comprehension, and science concepts.
   • Monitored student performance through structured quizzes and provided actionable progress evaluations to parents.
   • Fostered a supportive and disciplined learning environment that boosted student engagement and academic confidence.
   • Authored customized study guides, practice drills, and supplementary learning aids to reinforce key classroom topics.