Rahma Mohamed Ahmed

I bring two years of hands-on experience bridging customer service, financial record-keeping, and operational support. My background includes resolving complex client inquiries, managing retail accounting reconciliations, and conducting analytical evaluations using tools like SPSS and STATA. I streamline day-to-day administrative workflows while maintaining high levels of client satisfaction and strict data integrity. Driven by practical problem-solving, I aim to deliver reliable operational and customer support to international teams.

1. SF

   Customer Service Representative

   Somtuna Fishing Company

   2023 — 2024 · 1 yr

   • Resolved complex customer inquiries and disputes diplomatically to elevate client retention and satisfaction.
   • Monitored operational IT systems to track product inventory, delivery schedules, and variable operating costs.
   • Evaluated sales and customer purchasing trends to identify top-performing products and inform inventory planning.
   • Cultivated strategic relationships with key regional stakeholders to foster seamless long-term business partnerships.
   • Coordinated directly with partner seafood distributors and fishing cooperatives to maintain supply chain continuity.
   • Compiled and submitted accurate operational compliance documentation and reports to regulatory authorities.
2. DA

   Account Assistant

   Deeq Alle Supermarket

   1 yr

   • Recorded daily retail sales transactions, vendor disbursements, and general operating expenses in core ledgers.
   • Balanced cash drawers, secured change reserves, and reconciled shift accounts to eliminate discrepancy rates.
   • Organized structured accounting records and receipts to facilitate smooth periodic bookkeeping reviews.
   • Delivered direct assistance to retail patrons during peak store hours to ensure swift issue resolution.
   • Monitored store stock levels alongside management to flag replenishment needs and reduce inventory shortages.