Rahima Abdirizak abdikarim

I am a recent Cybersecurity graduate with a strong interest in network security, information technology, and protecting digital systems from cyber threats. I have practical experience in networking, firewall configuration, VLANs, routing, and network troubleshooting. I am a motivated, responsible, and fast-learning individual with strong problem-solving and communication skills. I am eager to gain professional experience, develop my technical abilities, and contribute to an organization's success while continuing to learn and grow in the cybersecurity field.

1. S

   Technical Support Intern

   SO!GASHO

   <1 yr

   • Diagnosed and resolved routine hardware and software malfunctions to restore normal workstation functionality.
   • Delivered responsive technical assistance and clear guidance to non-technical users facing system difficulties.
   • Logged incoming support requests and user queries systematically to maintain comprehensive service records.
   • Produced internal technical documentation and operational tracking reports using Microsoft Office applications.
   • Collaborated with team members to streamline ticket handling and uphold high standards of daily service delivery.