NA

Nimco Abdikarim Hassan

IT Support Specialist

Somaliland•1+ years experience

Also works as: IT Support Officer · IT Technician · Help Desk Specialist · Data Entry Specialist · Administrative Officer · Systems Support Assistant · IT Operations Assistant · Records Management Officer

Junior IT Support Specialist | Systems Maintenance & Technical User Support

Open to work· Immediately Available Now

About

I am an Information Technology graduate with an honors degree and a strong foundation in technical support, digital systems, and computer operations. I specialize in hardware and software troubleshooting, user assistance, and structured data management. My background includes managing operational workflows, maintaining data integrity, and resolving issues under strict deadlines. I am eager to apply my technical and administrative competencies to support end-users and streamline organizational IT operations.

Experience

  1. PE

    Chairperson / Election Officer

    Presidential Election

    2024 — 2024 · <1 yr

    • Supervised polling station operations and coordinated on-site team workflows to maintain seamless voting procedures
    • Verified voter identity documentation and recorded official data with absolute accuracy and compliance
    • Prepared and submitted operational records, logs, and procedural incident reports with zero discrepancies
    • Enforced rigorous data confidentiality and security protocols to safeguard sensitive voter information
    • Liaised with electoral observers, staff, and the public to resolve procedural inquiries promptly and professionally
    • Managed high-pressure operational responsibilities under strict time constraints while preserving process integrity
  2. UO

    Examination Invigilator

    University of Hargeisa

    • Monitored academic examination sessions to ensure comprehensive adherence to university testing policies
    • Audited student identification credentials and maintained precise attendance registers without discrepancies
    • Controlled the distribution, handling, and secure storage of confidential examination papers and materials
    • Coordinated room logistics with academic faculty and administrative personnel to facilitate prompt starts
    • Addressed student inquiries and resolved operational irregularities calmly and effectively in real time

Education

Bachelor's Degree in Information Technology (Honors)

University of Hargeisa

Secondary School Certificate

Elm Secondary School

Primary School Certificate

Sos Primary School

Kindergarten Certificate

Sos KG School

Skills

Technical Support
IT Troubleshooting
Basic Network Troubleshooting
Computer Hardware & Software Basics
Operating Systems & Software Installation
Data Entry & Data Management
Documentation & Digital Record Keeping
Information Management
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Computer Maintenance & Support
Customer Support
Time Management
Confidentiality & Professionalism

Languages

SomaliFluentEnglishExcellent) (Fluent

Portfolio

Contact details are private

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