Najma Mawliid Aadan

I deliver dependable front-line technical support, hardware configuration, and network troubleshooting to maintain workplace productivity. Throughout my work in IT operations, I have configured user workstations, diagnosed system faults, and administered user credentials across business environments. I focus on reducing equipment downtime, streamlining user onboarding, and enforcing standard security protocols. My approach centers on rapid issue resolution, proactive hardware maintenance, and clear technical communication to support end users.

1. AC

   IT Assistant / IT Support

   Aflah Construction Company

   2023 — 2024 · 1 yr

   • Resolved hardware, operating system, and application issues for on-site staff to ensure minimal disruption to daily operations
   • Provisioned and maintained desktop workstations, laptops, network printers, and peripheral equipment across corporate facilities
   • Configured user accounts, email profiles, and access permissions in alignment with organizational security standards
   • Troubleshooted local area network connectivity, cabling, and peripheral communication failures to sustain system uptime
   • Maintained comprehensive asset inventories to monitor hardware lifecycles, schedule maintenance, and track equipment allocations
   • Educated staff on standard software workflows, password protocols, and basic cybersecurity hygiene to prevent service disruptions