Naema Ahmed Abdi

I am a community development facilitator and administrator specializing in social work, child protection, and grassroots advocacy. Throughout my career across non-profit initiatives, institutional administration, and customer service, I have mobilized local stakeholders, facilitated capacity-building workshops, and established vital referral networks for vulnerable populations. I combine community engagement with sound operational and financial tracking to ensure accountable program delivery. I am eager to leverage my field facilitation and administrative skills in impactful social development initiatives.

1. PI

   Facilitator/Trainer

   Present

   Plan International (in partnership with School of Social Work, University of Hargeisa)

   April 2023 — Present · 3 yrs

   • Cultivate collaborative relationships with community leaders, religious figures, women's groups, and youth advocates to build institutional trust.
   • Facilitate interactive community workshops and awareness campaigns centered on child rights, child protection, and gender equality.
   • Advocate for child welfare and women's rights by confronting harmful societal practices and encouraging inclusive community norms.
   • Establish structured referral mechanisms in coordination with legal aid providers, healthcare professionals, and social workers to support vulnerable children and survivors of gender-based violence.
   • Execute targeted community baseline assessments to identify critical protection concerns and map available social support resources.
   • Synthesize community feedback, field observations, and case notes to guide monitoring, evaluation, and program improvements.
2. GB

   Cashier & Office Support

   Golden Bears Schools

   April 2022 — March 2023 · 1 yr

   • Administered daily cash intake and financial reconciliations for student tuition and institutional fees.
   • Issued standardized financial receipts and maintained updated, accurate student ledger balances.
   • Managed front-desk reception operations, resolved visitor inquiries, and processed student enrollment files.
   • Prepared comprehensive daily income summaries and reconciliation statements for leadership review.
   • Organized administrative workflows, logistical arrangements, and office supplies for academic faculty.
   • Maintained secure physical and digital filing structures to safeguard confidential student and institutional documentation.
3. AC

   Call Center Operator & Customer Service

   Astaan Cable

   January 2019 — April 2022 · 3 yrs

   • Handled high-volume inbound subscriber calls promptly while providing clear, empathetic assistance.
   • Educated subscribers on available cable packages, subscription terms, and billing procedures.
   • Diagnosed basic technical connectivity and signal faults to guide clients through immediate troubleshooting.
   • Documented customer inquiries, service requests, and dispute details accurately within the central ticketing database.
   • Escalated complex connectivity failures and unresolved technical matters to tier-two engineering personnel.
   • Maintained strict customer privacy standards by complying with organizational data-handling policies.