Na'ima Ali Abdilahi

I am a dedicated, customer-oriented, and highly organized professional with over five years of experience in customer service, reception, retail operations, and team management. My background includes resolving customer complaints, supervising daily operations, and ensuring excellent customer satisfaction. As a reliable team player with strong communication and leadership skills, I am eager to contribute my expertise to a challenging role where I can support company growth.

1. AS

   Manager

   Albarako Shopping Center

   Oct 2025 — May 2026

   • Supervised all daily retail operations to ensure efficiency and a positive shopping environment.
   • Managed and mentored a team of retail staff, overseeing scheduling, training, and performance to foster growth.
   • Acted as the primary point of contact for escalated customer issues, resolving complaints swiftly to maintain high satisfaction.
   • Ensured efficient service delivery and operational excellence across all store functions.
2. SM

   Customer Care Representative

   Suuq-same Market

   Sep 2020 — Aug 2024 · 4 yrs

   • Provided comprehensive assistance to customers, addressing inquiries and offering detailed product information to guide purchasing decisions.
   • Effectively managed and resolved customer complaints, leading to improved customer satisfaction and loyalty.
   • Proactively engaged with shoppers to ensure a positive and supportive customer experience throughout their visit.
   • Maintained accurate records of customer interactions and feedback to inform service improvements.
3. SA

   Receptionist

   Sha'ab Apartment

   2018 — 2020 · 2 yrs

   • Served as the first point of contact for all visitors and residents, creating a welcoming and professional atmosphere.
   • Managed all front-desk inquiries in person and by phone, efficiently directing calls and providing information.
   • Maintained a professional and organized front office environment, overseeing all administrative and reception duties.
   • Handled incoming and outgoing communications, ensuring timely and accurate message delivery.