Mursal Ibrahim Abdilahi

I bring over 14 years of comprehensive experience across billing operations, commercial sales, and business administration within the telecommunications sector. Throughout my career, I have managed revenue collections, controlled subscriber accounts, and led daily office workflows as an acting manager. I specialize in eliminating payment discrepancies, optimizing customer retention, and maintaining strict financial audit compliance. I focus on delivering operational precision, driving financial integrity, and supporting sustainable organizational growth.

1. BF

   Bill Collector & Bill Controller

   Bluekom Fiber

   2022 — 2025 · 3 yrs

   • Controlled and audited subscriber billing portfolios to secure prompt collections and minimize default rates
   • Served as acting manager to supervise daily branch operations, staff workflows, and administrative functions
   • Reconciled daily financial intake records against bank deposits to guarantee audit readiness and cash transparency
   • Investigated and settled complex billing discrepancies and payment escalations to protect client retention
   • Earned a Certificate of Appreciation from executive leadership in recognition of outstanding operational diligence
2. SC

   Marketing & Sales

   Somtel Company

   2013 — 2022 · 9 yrs

   • Accelerated product adoption across voice, broadband data, and value-added services over nine consecutive years
   • Engaged commercial enterprises and retail consumers to evaluate communication needs and pitch tailored packages
   • Delivered proactive post-sales relationship management to resolve service issues and preserve long-term loyalty
   • Executed targeted field marketing drives and community outreach initiatives to expand brand reach and market share
   • Tracked weekly sales metrics and documented customer sentiment to inform regional commercial strategies
3. SB

   Administrator

   Small Business

   2010 — 2012 · 2 yrs

   • Directed administrative processes, executive correspondence, and operational record-keeping across all departments
   • Managed baseline accounting records, balanced daily sales registers, and processed incoming cash payments
   • Organized regular operational meetings to establish priorities, assign tasks, and monitor business milestones
   • Supervised customer intake procedures and sales counters to guarantee high standards of client service
   • Instituted systematic digital and paper archiving structures to accelerate record retrieval and regulatory oversight