Muna Abdi Saed

I am an IT support specialist dedicated to maintaining robust network infrastructure and reliable computer systems. My technical background spans hardware diagnostics, local area network administration, operating system deployment, and user support. I troubleshoot complex software and connectivity challenges rapidly to minimize operational downtime and improve user productivity. Passionate about modern IT operations, I continuously enhance my technical expertise to deliver dependable, high-quality systems support.

1. TC

   IT Support Specialist

   Present

   Tanaad Computer Science College

   Present

   • Configured and deployed desktop workstations, operating systems, and specialized academic software suites across campus facilities
   • Resolved local area network connectivity disruptions by diagnosing TCP/IP, LAN, and VLAN infrastructure bottlenecks
   • Repaired hardware malfunctions, peripheral device failures, and critical system faults to restore daily operational readiness
   • Supported faculty, administrative staff, and students by troubleshooting complex software, hardware, and access issues
   • Deployed essential operating system security patches and antivirus updates to protect institutional devices from vulnerabilities
   • Maintained comprehensive incident logs, physical hardware inventories, and preventative maintenance records to streamline IT workflows