Muna Abdi Hassan

I hold a Bachelor of Business Administration from Amoud University, specializing in organizational management, financial analysis, and strategic operations. I combine analytical problem-solving with structured project coordination to optimize administrative workflows and support cross-functional teams. My background equips me to streamline daily business functions and drive operational efficiency. I focus on delivering measurable organizational impact in high-growth administrative and operational environments.

1. AE

   Administrative & Operations Intern

   Awdal Electricity

   <1 yr

   • Streamlined front-office workflows by coordinating daily administrative communications and scheduling
   • Resolved utility customer inquiries regarding billing statements, payment verifications, and account updates
   • Processed high-volume customer data into central databases to maintain clean and reliable utility records
   • Maintained organized filing systems for official documents and customer correspondence to accelerate retrieval
   • Collaborated with cross-functional staff to resolve customer account discrepancies and reduce operational backlogs
2. BA

   Field Data Collector

   Borama Amoud Household Development Assessment (BAHDA 2026)

   Jun 2026 — Jun 2026 · <1 yr

   • Administered standardized socio-economic survey instruments to designated households across municipal Borama
   • Validated raw field data on-site to verify completeness, consistency, and structural accuracy
   • Conducted culturally sensitive, professional interviews to secure high response rates and accurate data collection
   • Reported daily field metrics and survey logs to field supervisors to monitor assessment progression
   • Met or exceeded assigned household interview quotas consistently while preserving strict verification standards
3. RH

   Accounting Intern

   Rays Hotel

   Feb 2026 — Feb 2026 · <1 yr

   • Recorded daily front-desk transactions, room revenue, and service charges into the central accounting ledger
   • Managed front-office cash receipts and processed guest checkout payments with high mathematical accuracy
   • Reconciled daily physical cash takings against register sales reports to identify and rectify imbalances promptly
   • Organized supplier invoices, payment vouchers, and expense documentation into audit-ready financial files
   • Addressed customer billing inquiries professionally to clarify charges and process account settlements
4. SN

   Deputy Chairperson, Polling Station

   Somaliland National Electoral Commission (SNEC)

   Nov 2024 — Nov 2024

   • Enforced rigorous adherence to statutory electoral regulations and national commission operational guidelines
   • Verified voter credentials against the official electoral register to prevent voting irregularities and fraud
   • Supervised polling committee clerks in managing voter flow, queue control, and ballot distribution
   • Reconciled total ballots cast against official voter signatures to verify tally accuracy prior to submission
   • Drafted certified closing records and delivered secure election materials to regional commission coordinators