Mukhtar Mohamed Muhumed

I am a Customer Service Manager based in Hargeisa with six years of experience leading high-performing call center teams and streamlining support operations. I specialize in optimizing agent performance and resolving complex escalations to deliver seamless client experiences across large-scale interactions. By implementing targeted workflows and operational frameworks, I have consistently improved service efficiency and team output. I am now seeking a leadership role with a global organization where I can leverage my expertise in customer success and team management to drive measurable growth and operational excellence.

1. BM

   Logistics & Operations Manager

   Present

   Burn Manufacturing · Somaliland

   April 2023 — Present · Somaliland · 3 yrs

   • Direct end-to-end supply chain and logistics operations, ensuring timely delivery and effective inventory management.
   • Cultivate and maintain strategic relationships with suppliers, freight companies, and distributors to optimize supply chain efficiency.
   • Implement cost-saving strategies and drive process improvements across all logistics operations.
   • Monitor and manage stock levels to ensure proper warehouse organization and inventory accuracy.
   • Ensure full compliance with company policies and all relevant regulatory requirements.
2. BM

   Support Services Manager

   Burn manufacturing · Somali Region

   January 2022 — March 2023 · Somali Region · 1 yr

   • Managed all procurement, logistics, and supply chain operations for complex humanitarian programs.
   • Developed and maintained robust networks with suppliers, third-party logistics providers, and local authorities.
   • Oversaw inventory tracking systems and warehouse operations to maintain accountability of all assets.
   • Coordinated the transportation and distribution of goods in challenging and remote environments.
   • Ensured strict compliance with all internal organizational policies and external logistics regulations.
3. BM

   Logistics Coordinator

   Burn manufacturing · Somaliland

   January 2020 — December 2020 · Somaliland · <1 yr

   • Coordinated all procurement, shipping, and inventory management activities to support program goals.
   • Collaborated closely with vendors and transport companies to guarantee the efficient and timely delivery of goods.
   • Maintained meticulous and accurate records of all shipments, invoices, and inventory data.
   • Contributed to the development of new logistics policies and the optimization of supply chain processes.