Mohamed Yousuf mouse

I am an IT and Operations professional focused on optimizing technical support and operational workflows within the Somaliland public sector and telecommunications industries. I specialize in high-volume data verification and administrative coordination, maintaining strict records integrity and managing sensitive documentation under rigorous regulatory standards. By resolving front-line technical bottlenecks and streamlining service inquiries, I ensure seamless daily operations and improved system reliability. I am now seeking to leverage my background in data accuracy and technical troubleshooting to drive efficiency within a growth-oriented global IT Operations role.

1. NE

   Operator

   National Election Commission (NEC) · Hargeisa, Somaliland

   2023 · Hargeisa (1 month)

   • Executed accurate data entry and maintained up-to-date records with high precision.
   • Managed confidential and sensitive documents with the utmost discretion and responsibility.
   • Adhered strictly to commission policies and procedures to ensure the integrity of essential work.
   • Operated effectively in high-pressure situations, interacting professionally with diverse individuals.
2. SH

   Reservation Receptionist

   Sky Hotel · Hargeisa, Somaliland

   2023 · Hargeisa

   • Managed all aspects of guest reception, including check-in, check-out, and reservation processing.
   • Provided professional and courteous communication to guests, supporting daily front-desk activities.
   • Delivered excellent customer service and contributed to maintaining a well-organized and welcoming reception area.
   • Resolved guest inquiries and issues promptly to ensure a positive hospitality experience.
3. ST

   Casual Worker

   Somtel Telecommunications · Hargeisa, Somaliland

   2022 · Hargeisa

   • Provided support for daily telecommunications operations, assisting with various departmental tasks.
   • Collaborated effectively with team members and interacted professionally with customers.
   • Demonstrated adaptability by quickly learning and executing assigned duties.
   • Maintained a strong work ethic in a fast-paced professional environment.