Mohamed Osman Hawadle

I am an Operations Manager and ICT specialist with over seven years of experience leading multidisciplinary teams across transport logistics, retail, and technical infrastructure in Somaliland. I specialize in optimizing fleet scheduling workflows and administering mission-critical database and network systems to drive measurable business productivity. By integrating technical expertise with hands-on operational management, I have modernized organizational workflows while safeguarding data integrity and service quality. I am now seeking a senior operational role to leverage my background in logistics and systems administration to scale efficiency for a global organization.

1. ST

   Operational Manager

   Present

   Sacaada Transport Company · Hargeisa

   Sep 2021 — Present · Hargeisa · 5 yrs

   • Monitor all daily operational activities to ensure seamless execution and alignment with company objectives.
   • Develop and implement strategic plans for organizing transport operations to maximize efficiency and resource utilization.
   • Supervise and lead a team of staff, providing mentorship, performance feedback, and support.
   • Enforce quality and efficiency standards across all operations to ensure superior service delivery.
   • Cultivate and maintain strong customer and client relationships to drive satisfaction and retention.
2. SG

   ICT Assistant Manager

   Somchina Group · Hargeisa

   Feb 2020 — Oct 2020 · Hargeisa

   • Administered and controlled the company's database management system, ensuring data integrity and availability.
   • Managed the installation, operation, and maintenance of all showroom CCTV camera systems for security.
   • Oversaw and coordinated all technical tasks and IT support functions within the showroom environment.
3. EA

   Branch Manager

   East and West Travel Company · Borama

   Oct 2016 — Jul 2019 · Borama

   • Managed all branch operations, checking and verifying that all tasks were completed to company standards.
   • Handled all branch financial activities, including receiving, calculating, and reconciling incoming funds.
   • Held full responsibility for branch staff, including supervision, scheduling, and performance management.
4. DI

   Internet Cafe Officer

   Dhambaal Information Technology · Hargeisa

   Apr 2013 — Apr 2013 · Hargeisa · <1 yr

   • Provided technical assistance and customer support to internet cafe clients.
   • Managed client workstations, session timing, and network access to ensure smooth service.
   • Processed payments and handled cash transactions for services provided.
5. DI

   Part-Time Lecturer, Computer Applications

   Dhambaal Information Technology · Hargeisa

   Mar 2011 — Mar 2011 · Hargeisa · <1 yr

   • Instructed students on efficient touch-typing techniques using Typing Master software.
   • Delivered lessons covering the fundamentals of basic computer applications to improve digital literacy.
   • Fostered a productive learning environment to help students develop essential IT skills.