Operations & Facility Manager
Also works as: Operations Supervisor · Social Worker · Community Outreach Coordinator · Project Assistant · Case Manager · Administrative Officer · Program Coordinator · Food & Beverage Manager
Operations & Facility Manager | Business & Community Operations | Process Optimization & Service Delivery
I lead operational management and facility workflows across commercial and community environments, driving service quality and organizational efficiency. My background integrates day-to-day business administration, inventory control, and staff supervision with dedicated case management and stakeholder outreach. I manage budgets, optimize operational procedures, and resolve complex frontline challenges with structured problem-solving. My focus centers on building resilient operational systems, supporting team performance, and delivering measurable impact across programs.
Manager
Grand Cafeteria
January 2024 — December 2024 · <1 yr
Social Worker (Intern)
Waapo Organization
January 2023 — August 2023
Manager
Elite Game Lounge
February 2021 — May 2022 · 1 yr
Bachelor of Arts in Social Work
Alpha University, Hargeisa, Somaliland
Higher Diploma in Information Technology
Tanaad College, Hargeisa, Somaliland
Certificate in Computer Applications
Tisqaad College, Hargeisa, Somaliland