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Mohamed Mohamoud Adams

Operations & Facility Manager

Somaliland•3+ years experience

Also works as: Operations Supervisor · Social Worker · Community Outreach Coordinator · Project Assistant · Case Manager · Administrative Officer · Program Coordinator · Food & Beverage Manager

Operations & Facility Manager | Business & Community Operations | Process Optimization & Service Delivery

Open to work· Immediately Available Now

About

I lead operational management and facility workflows across commercial and community environments, driving service quality and organizational efficiency. My background integrates day-to-day business administration, inventory control, and staff supervision with dedicated case management and stakeholder outreach. I manage budgets, optimize operational procedures, and resolve complex frontline challenges with structured problem-solving. My focus centers on building resilient operational systems, supporting team performance, and delivering measurable impact across programs.

Experience

  1. GC

    Manager

    Grand Cafeteria

    January 2024 — December 2024 · <1 yr

    • Directed food service workflows to uphold health, safety, and customer satisfaction standards consistently
    • Supervised and scheduled front-of-house and kitchen personnel to streamline daily shift operations
    • Managed operational expenditures and tracked inventory usage to minimize operational waste and overhead
    • Negotiated with food and beverage vendors to secure reliable supply chains and favorable pricing terms
    • Resolved customer feedback and operational bottlenecks proactively to elevate service delivery ratings
    • Standardized opening and closing procedural checklists to enhance staff accountability and facility readiness
  2. WO

    Social Worker (Intern)

    Waapo Organization

    January 2023 — August 2023

    • Conducted comprehensive field assessments to evaluate living conditions and prioritize intervention needs for at-risk families
    • Provided structured psychosocial counseling sessions to support individuals facing trauma and economic vulnerability
    • Maintained accurate, confidential case files and tracked client progress across multi-agency service networks
    • Facilitated client access to critical public healthcare, nutritional resources, and humanitarian assistance packages
    • Partnered with community leaders and interdisciplinary aid teams to coordinate targeted relief distribution campaigns
  3. EG

    Manager

    Elite Game Lounge

    February 2021 — May 2022 · 1 yr

    • Maintained and configured gaming consoles, audiovisual systems, and network infrastructure to maximize equipment uptime
    • Coordinated customer reservations, facility scheduling, and floor operations to optimize space utilization
    • Administered point-of-sale transactions, balanced daily cash registers, and maintained meticulous financial records
    • Conducted routine inventory audits on lounge merchandise, accessories, and spare technical parts to mitigate shrinkage
    • Instituted preventive maintenance protocols that reduced technical disruptions during peak operational hours

Education

Bachelor of Arts in Social Work

Alpha University, Hargeisa, Somaliland

Higher Diploma in Information Technology

Tanaad College, Hargeisa, Somaliland

Certificate in Computer Applications

Tisqaad College, Hargeisa, Somaliland

Skills

Psychosocial Counseling
Operations Management
Staff Supervision
Budgeting & Financial Tracking
Inventory Management
Case Management
Community Outreach
Graphic Design
Microsoft Office Suite
Microsoft Excel
Microsoft PowerPoint
Information Technology
Public Speaking
Interpersonal Communication

Languages

SomaliFluentEnglishFluent

Certifications

Certificate of Graphic DesignWaapo Life Skills

Contact details are private

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