Mohamed M mumin

I am a Customer Service and Operations Specialist with a background in economics and finance, currently focused on optimizing service delivery within the telecommunications sector. I specialize in managing high-volume subscriber relations, resolving complex billing disputes, and coordinating technical escalations to ensure rapid problem resolution. By combining disciplined operational reporting with a proactive approach to client retention, I drive procedural efficiency across daily workflows. I am now looking to leverage my two years of experience in fast-paced environments to contribute to a global team focused on operational excellence and superior customer experiences.

1. BF

   Customer Support & Operations Representative

   Bluekom Fibre Optic

   2024 — 2026 · 2 yrs

   • Handled front-line subscriber communications and call center inquiries across phone and digital channels
   • Resolved complex service disruptions and account escalations promptly to sustain customer retention
   • Tracked network performance metrics and compiled routine operational delivery reports for management
   • Guided subscribers through first-tier networking and connectivity troubleshooting to restore uptime
   • Coordinated directly with network engineers to escalate and expedite technical incident resolution
   • Administered billing records, generated client invoices, and reconciled daily payment transactions