Mohamed ahmed hersi

I bring over eight years of hands-on experience in sales, guest relations, and administrative operations across commercial tech, hospitality, and retail environments. My background centers on conducting detailed client needs assessments, executing outreach campaigns, and building sustainable business relationships that drive revenue growth. In addition, I hold certified training in security and first aid, pairing operational awareness with cross-cultural communication to solve problems effectively. I aim to leverage these frontline skills to deliver dependable commercial and operational support.

1. KT

   Sales Representative

   Kulan Tech

   2023 — July 2024 · 1 yr

   • Delivered product and service presentations to prospective corporate clients to demonstrate commercial value
   • Executed structured outbound cold-calling campaigns to generate a qualified pipeline of business leads
   • Conducted in-depth cost-benefit and requirements analyses to tailor software and service packages
   • Cultivated long-term client relationships that protected recurring revenue and strengthened retention
   • Resolved complex technical questions and customer concerns swiftly to maintain service continuity
   • Surpassed designated monthly sales targets and performance quotas through proactive relationship management
2. JH

   Front Desk Receptionist

   JEES Hotel

   2019 — 2022 · 3 yrs

   • Welcomed and registered hotel guests and corporate visitors according to strict hospitality standards
   • Directed central switchboard calls and coordinated corporate inquiries with appropriate internal departments
   • Managed incoming and outgoing institutional correspondence, logistical dispatches, and courier deliveries
   • Monitored inventory levels and initiated procurement requests for essential front-desk supplies
   • Scheduled executive meeting spaces and coordinated enterprise appointment calendars to prevent conflicts
   • Maintained front-of-house security protocols and visitor verification measures to protect guest safety
3. DS

   Sales Assistant

   Dollar Store

   2016 — 2019 · 3 yrs

   • Advised retail customers on product selection and promotions to elevate customer satisfaction and basket size
   • Surpassed individual monthly sales targets by applying targeted upselling and cross-selling techniques
   • Operated point-of-sale registers and processed cash, debit, and mobile transactions accurately
   • Assembled promotional displays and replenished merchandise across sales floor fixtures daily
   • Processed merchandise returns and exchanges systematically in line with store policies
   • Supported store operations by conducting routine inventory stock checks and basic record-keeping