Mohamed Abdirahman

I am a dedicated human resources professional with dual master's degrees in Business Administration and Banking and Finance. Across the insurance, banking, and telecommunications sectors, I have executed end-to-end recruitment, optimized employee onboarding, and maintained regulatory compliance. My financial background reinforces my analytical approach to personnel records and workforce metrics. I partner with leadership to resolve staff inquiries, enhance internal workflows, and foster productive workplace environments.

1. TI

   Human Resources Officer

   Present

   Tamini Insurance

   09/2025 — Present · 1 yr

   • Administer full-cycle recruitment campaigns, candidate screenings, and structured onboarding programs across business units.
   • Maintain comprehensive digital and physical personnel records ensuring strict confidentiality and regulatory alignment.
   • Monitor staff attendance metrics, oversee leave allocations, and generate recurring HR operational summaries for leadership.
   • Resolve staff inquiries regarding organizational policies, compensation structures, benefits, and workplace standards.
   • Enforce institutional compliance with statutory labor laws, internal governance policies, and ethical HR guidelines.
2. DB

   Customer Service Officer

   Darasalaam Bank

   11/2024 — 09/2025 · 1 yr

   • Handled diverse customer inquiries and account escalations through in-person consultations, telephone, and email correspondence.
   • Resolved intricate banking service problems and account discrepancies to uphold institutional service standards.
   • Processed routine customer account updates and administrative requests within core banking databases.
   • Coordinated with branch operations and cash tellers to accelerate resolution cycles for escalated client cases.
   • Guided customers through retail banking products and account features tailored to their financial requirements.
3. DB

   Cash Teller

   Darasalaam Bank

   03/2025 — 05/2025 · <1 yr

   • Processed routine cash deposits, customer withdrawals, and inter-account transfers with rigorous precision.
   • Reconciled daily physical cash holdings against general ledger records to eliminate balancing discrepancies.
   • Verified identity documents, transaction signatures, and endorsements on commercial cheques and bank drafts.
   • Performed foreign currency exchange operations in strict accordance with daily institutional exchange rates.
   • Enforced anti-money laundering and anti-fraud security protocols across all counter-level transactions.
4. TC

   Human Resources Officer

   Telesom Company

   02/2024 — 11/2024 · <1 yr

   • Coordinated annual and quarterly employee performance appraisals across multiple organizational departments.
   • Facilitated candidate sourcing efforts, interview logistics, and comprehensive orientation sessions for incoming staff.
   • Compiled regular human resources reports analyzing key workforce operational indicators for departmental leaders.
   • Managed central employee databases to ensure accurate tracking of staff information, promotions, and transfers.
   • Advised staff members on corporate HR policies, performance guidelines, and workplace standards.
5. TC

   Customer Care Officer & Cash Teller

   Telesom Company

   11/2023 — 02/2024 · 1 yr

   • Processed subscriber billing payments, direct cash receipts, and mobile money transactions with zero balancing errors.
   • Reconciled physical till cash against digital sales registers at the completion of each operational shift.
   • Resolved customer account disputes, billing inquiries, and telecommunication service issues efficiently.
   • Maintained detailed transaction audit trails, physical receipt archives, and register balancing logs daily.
   • Delivered responsive customer assistance in full accordance with corporate communication and service protocols.
6. TC

   Customer Care Officer

   Telesom Company

   11/2023 — 02/2024 · 1 yr

   • Advised walk-in telecommunications clients on voice plans, data packages, and corporate service offerings.
   • Diagnosed subscriber service issues and escalated complex network tickets to technical support specialists.
   • Sustained high customer satisfaction rates by resolving subscriber grievances courteously and effectively.
   • Documented client interactions, service requests, and resolution outcomes systematically within CRM tools.
   • Trained subscribers on digital self-service platforms to reduce branch queue volumes and improve resolution speed.