Mohamed Abdilahi Muse

I am a results-driven Branch Manager and Project Manager with nine years of experience driving commercial growth and operational excellence across the Somaliland market. I specialize in scaling sales performance and refining marketing strategies, leveraging nearly a decade of leadership to transform team productivity and project delivery. My background is built on a foundation of rigorous business acumen and a proven ability to hit aggressive organizational targets through strategic execution. I am now seeking a high-impact leadership role where I can apply my regional expertise to drive sustainable success for a global organization.

1. SL

   Branch Manager

   SO! LTD · Hargeisa

   May 2022 — Aug 2024 · 2 yrs

   • Directed all daily branch operations, including staff management, customer service excellence, and financial oversight.
   • Developed and executed strategic plans to achieve sales targets and enhance overall branch profitability.
   • Led, trained, and mentored a dynamic team, fostering a culture of high performance and continuous improvement.
   • Managed inventory levels, ensured strict compliance with company policies, and prepared detailed operational reports for senior leadership.
2. SL

   Cashier

   SO! LTD · Hargeisa

   Apr 2020 — May 2022 · 2 yrs

   • Processed a high volume of customer transactions accurately and efficiently using the point-of-sale (POS) system.
   • Managed all cash, credit, and debit card payments, performing precise cash drawer reconciliations at the end of each shift.
   • Delivered outstanding customer service by proactively addressing inquiries and resolving issues to ensure customer satisfaction.
   • Assisted with routine inventory checks and contributed to maintaining a clean, organized, and welcoming checkout area.
3. SL

   Supervisor and Team Leader

   SO! LTD · Hargeisa

   Oct 2019 — Mar 2020

   • Supervised a team of sales professionals, providing daily coaching, performance feedback, and targeted training.
   • Coordinated daily tasks, work schedules, and assignments to ensure operational efficiency and the achievement of team objectives.
   • Served as the primary point of contact for escalated customer complaints, ensuring swift and satisfactory resolutions.
   • Monitored and reported on key performance indicators, providing insights to management for strategic adjustments.
4. SL

   Sales Representative

   SO! LTD · Hargeisa

   Aug 2018 — Oct 2019

   • Proactively engaged with customers to identify their needs and effectively recommend products that provided value.
   • Consistently met and exceeded monthly sales targets by building strong customer rapport and employing effective sales techniques.
   • Maintained an in-depth, up-to-date knowledge of all product features, benefits, and market trends.
   • Contributed to building a loyal customer base through exceptional service and follow-up.
5. AT

   Sales and Marketing Officer

   ALPHA TECH

   Nov 2017 — Jul 2018

   • Developed and implemented integrated marketing campaigns across multiple channels to drive brand awareness and lead generation.
   • Identified and pursued new business opportunities, successfully cultivating relationships with prospective clients.
   • Managed corporate social media accounts, creating and curating engaging content to expand the company's digital footprint.
   • Analyzed marketing and sales data to measure campaign effectiveness and inform future strategy.
6. IR

   Voter Mobilization Call Center Supervisor

   International Republican Institute

   May 2017 — Nov 2017

   • Supervised a team of call center volunteers dedicated to non-partisan voter mobilization efforts.
   • Trained volunteers on communication protocols, call scripts, and data entry procedures to ensure quality and consistency.
   • Monitored call activities in real-time, providing immediate support and guidance to maximize outreach effectiveness.
   • Organized volunteer schedules and managed call lists to ensure comprehensive coverage of target demographics.
7. KF

   Sales

   Kinema Footwear Group

   Jun 2015 — Apr 2017 · 2 yrs

   • Assisted customers with product selection, providing expert advice on footwear styles, features, and fit.
   • Achieved individual sales goals by delivering exceptional customer service and utilizing upselling techniques.
   • Managed store inventory, including receiving shipments, restocking shelves, and creating appealing merchandise displays.
   • Operated the cash register and processed sales transactions with accuracy and efficiency.