Maria Awil

I am a sales and customer service specialist with four years of experience driving retail performance and client satisfaction across Somaliland’s boutique, exhibition, and non-profit sectors. By leveraging my background in Information and Communication Technology, I bridge the gap between technical efficiency and relationship management to streamline point-of-sale operations and strengthen brand loyalty. I have a proven track record of managing visual merchandising and resolving complex client inquiries to maintain high service standards. I am now looking to apply my expertise in structured sales processes and cross-functional communication to a dynamic commercial team.

1. HC

   Sales and Customer Service Representative

   Hafsa Collection

   2 yrs

   • Welcomed incoming shoppers and delivered personalized product recommendations to boost store sales.
   • Cultivated lasting customer relationships through attentive service and prompt inquiry resolution.
   • Executed accurate cash management and point-of-sale transactions while maintaining balanced registers.
   • Curated visual merchandising displays to highlight premium merchandise and attract foot traffic.
   • Conducted daily stock reconciliations and monitored inventory levels to prevent product shortages.
   • Resolved complex customer issues swiftly to safeguard brand reputation and drive repeat patronage.
2. CC

   Sales and Customer Service Assistant

   Cosob Collection

   1 yr

   • Engaged prospective buyers directly to identify specific needs and present suitable fashion products.
   • Answered customer inquiries regarding sizing, inventory availability, and active promotional campaigns.
   • Processed sales transactions quickly and accurately while upholding balanced cash drawer protocols.
   • Replenished retail floor stock and reorganized product displays to ensure an orderly shopping space.
   • Collaborated with team members to hit daily retail sales targets and improve customer retention.
3. HG

   Trade Exhibition Sales Representative

   Hotel Guleed

   <1 yr

   • Engaged exhibition visitors actively and delivered structured presentations of commercial offerings.
   • Demonstrated product features and answered technical questions for corporate and individual prospects.
   • Executed direct on-site sales transactions and distributed marketing collateral to target buyers.
   • Coordinated exhibition booth setup, visual displays, and product logistics for optimal attendee traffic.
   • Captured high-value customer contact leads and recorded prospect details for subsequent follow-ups.
4. NS

   Community Program Intern

   NGO SONYO

   <1 yr

   • Assisted program coordinators with schedule administration, filing systems, and document preparation.
   • Communicated project updates and logistical details to youth participants and local community stakeholders.
   • Facilitated on-site operational coordination for organizational workshops, meetings, and community gatherings.
   • Inputted field data into office software suites to maintain accurate and centralized project documentation.
   • Collaborated with administrative staff to streamline daily communications and logistical planning.