Juweeria abokor

I am an ICT professional specializing in technical support and infrastructure maintenance within the telecommunications sector. During my time at Somtel, I managed end-user support, hardware repairs, and data entry workflows to ensure consistent workstation performance and network stability. I built my foundation troubleshooting critical system faults and deploying software updates to maintain high service availability for large-scale organizational needs. I am now seeking a technical role where I can apply my systematic problem-solving skills and hands-on experience in IT operations to support and scale complex enterprise systems.

1. S

   Sales & Cashier Intern

   Somtel · Burco, Somaliland

   1-Month Internship · Burco, Somaliland

   • Provided foundational technical support to users, addressing computer hardware and software inquiries.
   • Resolved user-reported software issues through systematic troubleshooting and clear communication.
   • Managed data entry, document preparation, and digital record-keeping to ensure information accuracy and accessibility.
   • Enhanced problem-solving and organizational abilities by effectively managing concurrent tasks in a professional environment.
   • Collaborated with team members to execute tasks efficiently while adhering to all company policies and procedures.