Isra Hassan Osman

I am a Public Administration graduate with hands-on experience in telecommunications customer care, cash handling, and frontline operations. During my time supporting retail telecom clients, I delivered rapid issue resolution, accurately processed high-volume point-of-sale transactions, and conducted daily cash reconciliations. I maintain meticulous records, communicate clearly across diverse client groups, and quickly master proprietary account management tools. I look forward to bringing operational discipline, integrity, and strong interpersonal skills to a service-oriented team.

1. TC

   Customer Care and Cashier Intern

   Telesom Company

   1 yr

   • Resolved customer inquiries regarding service activations, tariffs, and account balances with speed and precision
   • Processed high-volume cash transactions and issued official receipts while maintaining strict transaction security
   • Reconciled daily cash registers against sales logs to ensure balanced physical and digital financial records
   • Updated and maintained client account profiles within internal management databases to ensure comprehensive records
   • Escalated complex customer complaints to senior support staff to facilitate prompt and effective resolutions
   • Provided welcoming, attentive front-desk service that maintained high customer satisfaction and brand trust