Ismail Maxamed Ali

I am a Gollis University software engineering graduate with three years of hands-on experience in computer and mobile hardware maintenance and technical troubleshooting. During this time, I have repaired system faults, replaced device components, and configured operating systems to optimize hardware performance. Alongside technical support, my volunteer background with local non-profit initiatives has strengthened my communication and team coordination skills. I aim to deliver dependable ICT troubleshooting and technical solutions across diverse computing environments.

1. 1

   Computer & Mobile Repair Technician

   Present

   Present

   • Diagnosed hardware and software malfunctions across diverse desktop, laptop, and smartphone models.
   • Replaced damaged micro-components, display panels, batteries, and internal modules to restore full device utility.
   • Installed and configured operating systems, drivers, firmware updates, and essential user applications.
   • Executed preventative maintenance procedures and routine software cleanups to extend device operating lifecycles.
   • Conducted intake consultations with users to identify technical issues and advise on post-repair best practices.
   • Maintained accurate logs of completed service requests, diagnostic assessments, and spare parts inventory.
2. UH

   Community Outreach Volunteer

   Ururka Hiil Walaal

   • Coordinated community outreach initiatives to deliver welfare support to vulnerable community members.
   • Collaborated with cross-functional volunteer teams to plan and execute humanitarian relief campaigns.
   • Facilitated clear two-way communication between local community members and organizational leadership.
   • Conducted field assessments to identify urgent household needs and direct resources effectively.
   • Provided administrative and operational support to streamline project scheduling and relief delivery.