Hussein Abdi Mahamuud

I am an ICT professional with three years of experience delivering technical support, systems maintenance, and secure data administration across public and educational institutions. I specialize in troubleshooting hardware and software malfunctions, maintaining computer lab infrastructure, and deploying access control and biometric systems. My background includes training end users, streamlining database entries, and protecting institutional data integrity. I focus on optimizing IT service reliability and resolving technical issues quickly to maintain smooth operational workflows.

1. TC

   ICT Lab Teacher

   Tisqaad Computer College

   <1 yr

   • Instructed student cohorts in practical computer applications, office productivity suites, and fundamental IT competencies
   • Maintained laboratory workstations, network connections, and peripheral hardware to preserve maximum system uptime
   • Diagnosed and resolved hardware malfunctions, operating system errors, and software configuration challenges
   • Coordinated laboratory scheduling, digital learning assets, and practical examination environments for daily coursework
   • Implemented standardized workstation security measures, user account configurations, and data integrity practices
2. HW

   ICT Assistant

   Hargeisa Water Agency

   <1 yr

   • Resolved day-to-day hardware, operating system, and software application issues for administrative staff
   • Configured and maintained workstation connectivity, local network devices, and shared office peripherals
   • Managed accurate data entry, validation, and routine record updates within institutional operational databases
   • Installed, configured, and verified biometric access control terminals and office security hardware
   • Executed scheduled data backup routines to prevent data loss and support disaster recovery efforts
3. NE

   Data and Administrative Assistant

   National Examination Office

   2 yrs

   • Processed, validated, and managed large-scale candidate registration and grading records within centralized databases
   • Audited database entries to identify discrepancies, eliminating errors and ensuring high data accuracy
   • Built structured statistical summaries, cross-tabulations, and performance reports utilizing advanced Microsoft Excel functions
   • Implemented secure physical and digital archiving protocols for confidential candidate records and examination materials
   • Coordinated with regional examination coordinators to streamline record submissions and resolve documentation inconsistencies