Fuad Essa Jama

I am an IT specialist and software developer with six years of experience across web application development, network administration, and academic instruction. I design and deploy scalable full-stack applications using modern frameworks while maintaining resilient network infrastructure for diverse operational needs. My background includes optimizing enterprise workflows, managing high-availability systems, and training the next generation of technologists to bridge the gap between technical concepts and actionable solutions. I am now looking to leverage my expertise in full-stack development and IT operations to contribute to a global technology team.

1. SC

   Sales Officer

   Soltelco Company

   2022 — 2025 · 3 yrs

   • Cultivated strategic client accounts across diverse regional markets to drive customer acquisition and retention
   • Collaborated with technical and support divisions to accelerate ticket resolution times and streamline client onboarding
   • Leveraged digital platforms and automated reporting tools to track performance metrics and identify revenue trends
   • Audited internal workflows to pinpoint operational bottlenecks and implement structured process enhancements
   • Delivered routine performance updates and operational data briefings to senior management stakeholders
   • Maintained accurate customer databases and transaction records to safeguard overall data integrity
2. TC

   Network Intern

   Telesom Company

   2021 — 2021 · <1 yr

   • Monitored telecommunications network performance continuously to detect and isolate operational anomalies
   • Assisted senior engineers in troubleshooting and resolving complex hardware faults and connectivity issues
   • Configured and validated core routing and switching parameters in accordance with enterprise network protocols
   • Executed scheduled preventive maintenance procedures to reduce unexpected system downtime
   • Documented network incident workflows, diagnostic steps, and final resolution metrics for technical records
3. EU

   Lecturer – Faculty of Computer Science

   Eelo University

   2018 — 2020 · 2 yrs

   • Delivered comprehensive undergraduate lectures and lab practicals across foundational computer science topics
   • Guided students through hands-on software development lifecycles and real-world networking configurations
   • Developed rigorous academic curricula, practical coursework, examination materials, and grading rubrics
   • Mentored learners in modern programming methodologies, systems analysis, and relational database design
   • Maintained computer laboratory equipment and network infrastructure to guarantee uninterrupted instructional sessions