Fadxa Maxamed Daahir

I am a Customer Service Officer with two years of experience optimizing retail operations and inventory coordination within dynamic business environments in Somaliland. I specialize in streamlining service delivery through proactive communication, systematic issue resolution, and rigorous adherence to operational standards. By collaborating across departments to eliminate logistical bottlenecks, I have consistently improved customer satisfaction and driven internal efficiency. I am now looking to apply my expertise in client relationship management and process optimization to a growth-oriented role within a global organization.

1. CT

   Customer Service Officer

   Present

   Cookies Time Bakery

   Present · 1 yr

   • Welcomed front-desk visitors and guided patrons through diverse product offerings to drive counter sales
   • Processed customer transactions, cash handling, and point-of-sale reconciliations with complete accuracy
   • Resolved patron inquiries and complaints efficiently, sustaining elevated customer satisfaction ratings
   • Championed store promotions and core menu items, directly boosting upselling performance at checkout
   • Upheld strict retail operating procedures, health guidelines, and store presentation standards daily
   • Cultivated recurring patron relationships through courteous, responsive, and attentive service delivery
2. 2

   Production Store Manager

   <1 yr

   • Directed material handoffs between central warehousing and active production lines to maintain steady operations
   • Conducted scheduled cycle counts and physical inventory audits to preempt supply shortages and discrepancies
   • Maintained real-time stock logs and comprehensive documentation for incoming raw supplies and outgoing items
   • Enforced lean inventory control protocols to curtail material waste, spoilage, and operational downtime
   • Supervised storage personnel, fostering full compliance with industrial safety and handling guidelines
   • Optimized storage floor layouts to expedite material retrieval and enhance overall dispatch efficiency
3. 3

   Marketing Specialist

   <1 yr

   • Conducted structured market research and evaluated consumer feedback to pinpoint emerging business opportunities
   • Partnered with cross-functional teams to design, coordinate, and execute targeted promotional campaigns
   • Tracked key digital marketing performance metrics to identify trends and improve conversion outcomes
   • Developed high-impact presentations and tailored promotional collateral for prospective client segments
   • Coordinated direct client communications and outreach initiatives to foster long-term stakeholder engagement