Fadumo Sulub Jamac

I am a results-oriented professional and current Business Management student with a strong background in coordination, customer service, and administration. With proven experience in roles ranging from workshop translation to sales support, I excel at facilitating communication, managing administrative tasks, and fostering positive relationships. I am adept at working in fast-paced environments and eager to leverage my diverse skills to contribute to a dynamic team.

1. SS

   Workshop Translator & Coordinator

   SWEAN SDGs (RCF Project) · Hargeisa

   Apr 2026 — May 2026 · Hargeisa · <1 yr

   • Supported the successful delivery of SDGs workshops in partnership with the SWEAN team.
   • Facilitated clear communication by providing translation and language support for all participants.
   • Coordinated workshop logistics and provided direct assistance to attendees throughout the sessions.
   • Fostered an engaging, inclusive learning environment to build communication and leadership skills.
   • Promoted Danish-Somaliland partnerships through inclusive and innovative festival formats that localized the SDGs.
2. PF

   Math Teacher

   Pharo Foundation · Hargeisa

   Jul 2024 — Jan 2025 · Hargeisa · 1 yr

   • Designed and executed effective lesson plans with clear objectives and diverse teaching methods to engage all learners.
   • Ensured student safety and well-being by adhering to safeguarding policies and fostering a secure classroom environment.
   • Acted as a positive role model for students by demonstrating integrity, respect, patience, and a strong work ethic.
   • Championed classroom equity by providing all students with equal opportunities and support, regardless of background or ability.
3. HO

   Sales Representative / Admin Assistant

   House of Leather · Hargeisa

   Aug 2023 — Dec 2023 · Hargeisa · <1 yr

   • Managed administrative tasks including email correspondence, record maintenance, and document handling.
   • Processed customer transactions accurately using POS and manual systems, managing cash, card, and electronic payments.
   • Balanced cash drawers and prepared daily transaction reports to ensure financial accuracy.
   • Assisted customers with product information, recommendations, and order customizations to enhance their shopping experience.
   • Prepared customer-focused reports and assisted with data entry to maintain accurate company records.
4. S

   Customer Service Agent

   SoBigDeal · Hargeisa

   Nov 2021 — May 2022 · Hargeisa

   • Managed customer inquiries and issues efficiently across multiple channels, including email, phone calls, and WhatsApp.
   • Collaborated in weekly meetings to develop and refine strategies for improving company services and customer satisfaction.
   • Worked closely with assigned clients to ensure their satisfaction with company services and products.
   • Organized employee-customer engagement events to foster open dialogue and gather feedback for improvements.
   • Contributed to marketing initiatives by creating informative product videos and supporting monthly giveaways.
5. AS

   Academic Coordinator

   Abaarso School · Abaarso

   Sep 2020 — Jul 2021 · Abaarso · 1 yr

   • Managed school social media accounts on Facebook, Instagram, and Twitter, increasing community engagement.
   • Served as the primary contact for parent and student inquiries, ensuring timely and helpful communication.
   • Organized and executed the weekly student enrichment program to support academic development and engagement.
   • Supported the admissions team by organizing and administering entrance exams across multiple cities in Somaliland.