Fadumo Mohamed

I am a sales and customer care professional with four years of experience driving client engagement, managing accounts, and delivering customer support. With a Bachelor's degree in Human Resources, I integrate conflict resolution, administrative coordination, and visual design to improve service quality. My background spans cross-functional collaboration, client retention, and visual communications to advance organizational growth. I focus on building lasting client relationships while streamlining service delivery operations.

1. S(

   Sales & Customer Care Officer

   Sogasho (Somcable)

   2021 — 2025 · 4 yrs

   • Spearheaded daily customer care operations and resolved escalated client inquiries to drive high satisfaction rates
   • Executed client engagement initiatives aligned directly with organizational sales targets and revenue growth
   • Negotiated conflict resolution strategies to secure swift, positive outcomes for complex customer complaints
   • Organized administrative documentation, workflow schedules, and client records to ensure data integrity
   • Partnered with cross-functional technical and operational teams to streamline service delivery timelines
   • Produced comprehensive sales activity and performance reports to guide departmental decision-making
2. F

   Graphic Designer (Freelance / In-house)

   Freelance

   2022 — 2025 · 3 yrs

   • Designed digital and print marketing collateral utilizing Adobe Photoshop, Illustrator, and Canva
   • Created original visual assets that reinforced brand identity and elevated client market visibility
   • Consulted directly with clients to assess branding requirements and deliver custom visual concepts
   • Managed concurrent creative projects under tight deadlines while upholding rigorous quality standards
   • Collaborated with sales and marketing teams to produce compelling promotional materials for campaigns