Deka Hassan Abdi

I am an administration and customer service professional with a background in project management and experience across banking and educational institutions. I specialize in streamlining office workflows, managing sensitive records, and delivering client-focused frontline communication. Throughout my work, I maintain strict accuracy in documentation and build dependable operational support systems for cross-functional teams. I bring strong organizational discipline and a collaborative mindset to optimize daily business operations.

1. SS

   Customer Service & Administration Assistant

   Salaam Somali Bank

   April 2022 — April 2023 · 1 yr

   • Resolved high volumes of client account inquiries and transaction requests with accuracy and discretion
   • Maintained comprehensive physical and electronic filing systems to secure customer records and ensure regulatory compliance
   • Streamlined daily branch administrative workflows to accelerate transaction processing and internal documentation turnarounds
   • Liaised across departments to expedite customer query resolutions and maintain clear communication channels
   • Drafted structured administrative reports and official correspondence for branch management review
   • Upheld strict institutional confidentiality protocols while managing sensitive customer records and financial data
2. BK

   Administrative Assistant / Support Staff

   Bilaal Kindergarten

   1 yr

   • Organized daily front-office operations, visitor scheduling, and frontline customer service inquiries
   • Delivered timely institutional announcements, administrative updates, and academic notices to parents and guardians
   • Cataloged student records, attendance trackers, and administrative databases with strict attention to accuracy
   • Coordinated operational logistics and material preparation for educational programs and school activities
   • Drafted official administrative notices, staff correspondence, and summary reports for school leadership