Awo Abdilahi Ahmed

I am an HR and administration professional with hands-on experience spanning banking operations, public sector administration, and legal support services. Throughout my work, I have focused on maintaining rigorous document control, enhancing client service workflows, and facilitating seamless cross-departmental coordination. My background enables me to resolve operational bottlenecks quickly while upholding organizational compliance and data confidentiality standards. I aim to leverage my administrative capabilities to drive operational efficiency and support organizational growth.

1. SN

   Secretary

   Somaliland National Electoral Commission

   November 2024 — November 2024

   • Managed end-to-end secretarial and clerical workflows to support official electoral commission proceedings
   • Cataloged, organized, and archived confidential administrative files and institutional records to ensure strict document integrity
   • Facilitated prompt communication and documentation routing across internal departments and operational teams
   • Drafted official correspondence, meeting minutes, agendas, and operational briefing packets for leadership review
   • Coordinated meeting schedules, institutional calendars, and logistics to guarantee uninterrupted commission operations
2. PB

   Customer Care Intern

   Premier Bank, Burao

   June 2024 — October 2024

   • Delivered front-desk banking services and resolved client inquiries while upholding stringent customer care standards
   • Executed rapid, error-free data entry to register new accounts, update profiles, and maintain customer databases
   • Archived, maintained, and retrieved sensitive client documentation while enforcing strict financial confidentiality protocols
   • Collaborated with branch managers and senior banking officers to streamline daily customer onboarding workflows
   • Addressed transaction issues and service escalations promptly to enhance overall branch client satisfaction
3. A–

   Legal Assistant Intern

   ADR – Ministry of Justice, Burao

   February 2024 — June 2024 · <1 yr

   • Structured, tracked, and archived alternative dispute resolution case files to ensure rapid retrieval during hearings
   • Conducted preliminary background research and synthesized reference materials to aid legal officers in case preparation
   • Drafted formal legal correspondence, mediation session summaries, and official administrative memoranda
   • Coordinated hearing schedules, participant notifications, and procedural logistics for active mediation sessions
   • Enforced rigorous chain-of-custody and data protection standards to safeguard confidential client information