Arafat Mohamed Farah

I am a results-driven professional with over eight years of versatile experience across IT, operations management, and security coordination. My background includes overseeing hotel operations, managing complex technical installations like CCTV and LANs, and coordinating security logistics. I excel at leading teams, streamlining processes, and adapting to fast-paced environments, and I am seeking a challenging role where I can apply my technical and operational expertise.

1. PR

   IT Attendant & Operational Support Specialist

   Physical Risk Solutions Company

   2021 — 2024 · 3 yrs

   • Engineered and managed the installation, configuration, and maintenance of critical security infrastructure, including local communication networks, CCTV, and biometric systems.
   • Delivered comprehensive technical support and evaluated new software implementations to enhance operational productivity and system efficiency.
   • Performed detailed operational risk assessments and established secure communication channels to ensure team safety and mission integrity.
   • Orchestrated complex logistics, transport, and convoy support for high-stakes security missions, ensuring seamless execution.
   • Developed and delivered technical and operational training programs for staff, demonstrating versatility by filling multiple critical roles as required.
2. DH

   Department Manager

   Damal Hotel · Hargeisa, Somaliland

   2016 — 2020 · 4 yrs

   • Oversaw all daily hotel operations, managed departmental performance, and enforced policies to consistently maintain high service standards.
   • Directed customer service initiatives, resolved high-priority escalations, and analyzed guest feedback to implement targeted service improvements.
   • Contributed to budget planning and resource allocation, successfully recommending and integrating modern hotel management software to streamline operations.
   • Managed the complete employee lifecycle, including recruitment, onboarding, continuous training, and performance evaluations to build a high-performing team.