Amira Hussein Ahmed

I am a customer care and cashiering professional with a background in public administration and hands-on telecommunications experience. I deliver prompt, courteous support to resolve customer inquiries, troubleshoot account issues, and maintain accurate client documentation. My day-to-day focus centers on precision cash handling, daily reconciliation, and seamless front-desk operations. I look forward to contributing operational discipline and high-standard customer service to growing service organizations.

1. TC

   Customer Care and Cashier Intern

   Telesom Company

   1 yr

   • Handled daily customer inquiries, explaining telecommunication services and resolving account issues with professionalism.
   • Maintained updated customer records and accurate account profiles across internal database systems.
   • Processed cash and digital transactions accurately while adhering to strict internal financial controls.
   • Balanced daily cash drawers and reconciled closing balances to eliminate accounting discrepancies.
   • De-escalated and resolved service complaints promptly through effective collaboration with support teams.
   • Issued verified payment receipts and maintained systematic transaction documentation for daily auditing.