Adna sahal eidle

I am a Development Studies professional with over three years of experience bridging the gap between frontline service delivery and empirical field research. I specialize in designing comprehensive surveys and evaluating socio-economic indicators using SPSS and Excel to drive data-informed community initiatives. By leveraging QuickBooks and Odoo, I have streamlined operational workflows to ensure administrative precision and enhanced service delivery. I am now looking to apply my background in data analysis and program coordination to support high-impact global development projects.

1. S

   Customer Service & Product Assistant

   Somtel

   <1 yr

   • Delivered prompt technical, product, and account support to walk-in subscribers and corporate clients
   • Processed retail sales transactions while accurately updating customer records and product inventories
   • Reconciled stock levels daily and maintained organized retail floor merchandise displays
   • Resolved complex subscriber complaints constructively to elevate retention and overall customer satisfaction
   • Collaborated with cross-functional branch staff to consistently meet daily service and sales targets
2. C

   Development Studies & Community Development Fieldworker

   Candlelight

   2 yrs

   • Coordinated community-based interventions and mobilized grassroots participants for sustainable development programs
   • Facilitated field assessments and stakeholder consultations to identify urgent socio-economic priorities
   • Implemented project planning methodologies to streamline community-level program delivery
   • Organized observational data and synthesized indicators in Microsoft Excel to produce structured progress reports
   • Maintained strict ethical standards during community evaluations to safeguard data integrity and participant trust
3. UO

   Development Research & Data Analysis Assistant

   University of Hargeisa

   <1 yr

   • Formulated rigorous survey instruments and standardized questionnaires for urban community fieldwork
   • Supervised field data collection protocols, verifying data quality before systematic coding into SPSS
   • Performed statistical analyses to evaluate relationships among core socio-economic variables
   • Synthesized complex quantitative outputs into clear analytical summaries, charts, and research reports
   • Partnered with lead academic investigators to maintain methodological rigor throughout the research lifecycle