Abdirisaq yousuf osman

I am a hospitality and administrative supervisor with six years of experience directing front office operations, guest relations, and financial workflows in Somaliland. Leveraging a background in accounting and finance, I bridge the gap between high-level operational leadership and rigorous budget oversight, including cash handling and staff management. I specialize in streamlining reception procedures and resolving complex guest escalations while upholding stringent service standards to ensure peak front-of-house performance. I am now looking to apply my expertise in operational coordination and financial discipline to drive excellence in a challenging new environment.

1. HH

   Reception Vice Manager

   Hirad Hotel

   2012 — 2018 · 6 yrs

   • Delivered professional front desk reception, managing high-volume guest arrivals, VIP check-ins, and visitor inquiries
   • Administered daily front office workflows, visitor registries, room allocations, and administrative reporting
   • Supervised housekeeping and sanitation standards across all guest rooms, lobbies, and shared public areas
   • Resolved customer escalations, utility disruptions, and amenity concerns swiftly to ensure high guest satisfaction
   • Scheduled shift allocations and trained front desk personnel to maintain strict compliance with hospitality protocols
   • Enforced premises security by regulating building access verification, maintaining visitor logs, and handling courier distribution
   • Liaised directly with maintenance technicians to guarantee uninterrupted operation of essential water, power, and lighting utilities
2. BH

   Reception Assistant

   Bulsho Hotel

   February 2011 — June 2011 · <1 yr

   • Managed room reservations, accommodation logistics, and dedicated catering requests for incoming guests
   • Marketed hotel amenities and hospitality packages to prospective clients to increase occupancy rates
   • Audited daily cash receipts and operating expenditures to maintain tight alignment with front office budgets
   • Collaborated with hotel management to track revenue performance and meet monthly room sales targets
   • Coordinated daily duty rosters and task assignments for front desk support personnel to ensure smooth shift transitions