Abdirisak jama hassan

I am an IT and Operations Specialist with four years of experience managing enterprise resource planning and system administration within Somaliland. I specialize in deploying Odoo ERP systems and maintaining robust network infrastructure to eliminate service disruptions and safeguard data integrity across digital platforms. By combining technical acumen in computer science with cross-functional coordination, I have consistently optimized mission-critical workflows and daily business processes. I am now looking to leverage my expertise in driving scalable technology operations for a high-growth global organization.

1. ST

   IT & Operations Officer

   Present

   Sacaada Transportation

   2024 — Present · 2 yrs

   • Administer digital booking platforms and core operational workflows to guarantee uninterrupted transit services
   • Resolve tier-one and tier-two technical incidents, reducing disruptions across ticketing and scheduling systems
   • Monitor local network connectivity, server health, and system performance to prevent unscheduled operational downtime
   • Align dispatch procedures with automated logistics management systems to enhance transport fleet coordination
   • Audit operational databases and daily reporting sheets to preserve data integrity and accurate record-keeping
2. SC

   ERP Intern

   Softprime Consulting

   2024 — 2024 · <1 yr

   • Configured custom Odoo ERP modules to align software capabilities with client business requirements
   • Conducted structured end-user training sessions to accelerate user adoption across newly deployed systems
   • Executed data migration, field mapping, and system validation checks during live Odoo rollouts
   • Documented functional specifications and translated business process needs into technical requirements
   • Assessed internal application workflows to identify automation opportunities and enhance data consistency
3. QB

   Assistant Manager

   Qalam Book Shop

   2023 — 2024 · 1 yr

   • Maintained electronic inventory databases and point-of-sale software to secure accurate stock accounting
   • Troubleshot retail hardware, receipt printers, barcode scanners, and local networking equipment
   • Coordinated daily store workflows, shift schedules, and front-of-house customer relations
   • Performed routine stock audits to reduce discrepancy rates and improve inventory replenishment cycles
   • Supervised procurement records and verified ongoing operational readiness of all store technologies
4. BF

   IT Support Intern

   Bluecom Fiber

   2023 — 2023 · <1 yr

   • Resolved end-user hardware, operating system, and internet connectivity tickets within target resolution times
   • Configured routers, network switches, and optical network terminals to enable stable fiber broadband delivery
   • Diagnosed physical layer faults and local network bottlenecks to restore subscriber internet access
   • Maintained comprehensive ticketing logs outlining technical fault patterns and resolution methodologies
   • Assisted senior network engineers with fiber link inspections and routine infrastructure quality assurance