Abdirahman ismail

I am an ICT Support Specialist with three years of experience maintaining critical network infrastructure and enterprise server environments across Somaliland’s public and commercial sectors. I have managed database integrity and resolved complex hardware and software incidents for governmental bodies and technology service providers, ensuring the stability of mission-critical operations. My work focuses on optimizing IT reliability and securing user environments through proactive technical support and system administration. I am now looking to apply my technical troubleshooting and infrastructure management skills within a forward-thinking global organization.

1. MO

   Office Officer

   Present

   Ministry of Technology – Burco

   2023 — Present · 3 yrs

   • Administered regional network infrastructure to guarantee high system availability and consistent data connectivity
   • Deployed operating system upgrades, software patches, and security configurations across departmental workstations
   • Monitored local server health and directory services to prevent service outages and maintain data access
   • Resolved complex network connectivity and software incidents for cross-functional ministerial personnel
   • Implemented scheduled hardware maintenance protocols that decreased hardware failure rates across offices
2. NE

   Support Officer

   National Electoral Commission, Republic of Somaliland

   2022 — 2022 · <1 yr

   • Configured and tested biometric voter registration kits to ensure zero downtime during active field operations
   • Audited electoral database records daily to uphold stringent institutional data integrity standards
   • Provided real-time hardware diagnostics and technical troubleshooting for field personnel during mission-critical workflows
   • Safeguarded biometric devices and sensitive data storage media in full compliance with institutional protocols
   • Reconciled end-of-day data synchronizations to ensure error-free transmission of electoral information
3. XI

   IT Support Technician

   Xaaji Information Technology – Burco

   2021 — 2022 · 1 yr

   • Executed full hardware diagnostics, component replacements, and preventative maintenance for desktop and laptop computers
   • Installed and configured client operating systems, system drivers, and specialized productivity applications
   • Resolved LAN connectivity, router configuration, and access point bottlenecks to optimize client network throughput
   • Addressed incoming client helpdesk tickets promptly while meeting strict quality-of-service standards
   • Educated end users on cybersecurity hygiene and routine data backup procedures to safeguard their systems
4. BU

   IT Intern

   Burao University Library

   2021 — 2021 · <1 yr

   • Maintained digital library cataloging applications to ensure reliable retrieval of academic databases and indices
   • Resolved hardware, peripheral, and operating system faults across public computer laboratory terminals
   • Guided students and faculty through authentication protocols to connect personal devices to secure campus networks
   • Managed structured network cabling and workstation setup across multiple library computer suites
   • Documented recurring technical tickets and escalated unresolved network anomalies to senior university ICT staff