Abdirahman haashi Mohamed

I am an IT support professional experienced in network administration, hardware troubleshooting, and systems maintenance. Across public and private organizations, I resolve tier-1 and tier-2 technical incidents rapidly to maximize system uptime and operational continuity. I manage local area networks, enforce user access controls, and maintain reliable workstation environments. My focus is on delivering responsive technical support and sustaining dependable enterprise infrastructure.

1. HW

   IT Support Officer

   Present

   Hargeisa Water Agency (HWA)

   January 2024 — Present · 2 yrs

   • Resolve tier-1 and tier-2 technical incidents promptly for staff across all agency departments
   • Deploy, configure, and maintain desktop computers, laptops, printers, and peripheral hardware
   • Troubleshoot hardware, operating system, network, and email configuration issues to minimize downtime
   • Administer user accounts, security credentials, and access permissions in compliance with IT policies
   • Execute routine preventative maintenance, operating system updates, security patches, and antivirus management
   • Monitor local area network connectivity to ensure stable performance and low latency across offices
   • Document standard operating procedures and recurring technical incident resolutions to support knowledge sharing
2. TC

   ICT Assistant

   Telesom Company

   March 2023 — December 2023 · <1 yr

   • Supported the administration and maintenance of corporate local area and wireless network infrastructure
   • Installed and configured Windows operating systems and standard enterprise business software
   • Resolved end-user desktop incidents, software crashes, and application configuration bottlenecks
   • Conducted diagnostic tests, component replacements, and preventative maintenance on office workstations
   • Executed scheduled data backup procedures and tested restore protocols to protect corporate assets
   • Tracked and updated structured inventory records for all company ICT hardware and software assets
3. MO

   IT Intern

   Ministry of Communication and Technology, Somaliland

   July 2022 — February 2023 · 1 yr

   • Maintained operational readiness and routine upkeep of office computer systems and internal networks
   • Configured, deployed, and updated approved software applications across staff workstations
   • Provided technical support to ministry staff for hardware, operating system, and network connectivity issues
   • Monitored baseline network performance metrics and followed institutional cybersecurity standards
   • Assembled, deployed, and cabled new workstation hardware and peripheral devices
   • Drafted technical documentation, equipment inventory logs, and incident reports for senior IT leadership